Employee Relations Specialist

Position Summary

The Employee Relations Specialist is responsible for supporting positive employee experiences across the North American workforce, with a focus on employee relations, compliance, and benefits administration. This role partners closely with HR leadership, managers, and employees to provide guidance, resolve issues, and ensure the company’s employment practices align with federal, state/provincial, and local regulations. In addition, this position manages the day-to-day administration of the company’s U.S. and Canadian benefits programs, serving as the primary point of contact for benefits vendors and employees.

Key Responsibilities

Employee Relations (ER)

• Serve as a point of contact for employee relations inquiries, providing guidance aligned with company policies and regional employment laws.

• Conduct, document, and support employee relations investigations, including allegations of misconduct, performance issues, and policy violations.

• Partner with managers to provide coaching on performance management, conflict resolution, corrective actions, and workplace best practices.

• Manage & track complex ER cases and ensure timely, consistent, and compliant resolution.

• Collaborate with HR leadership on policy development, updates, and communication.

• Support engagement and retention initiatives through issue identification, data and predictive insights.

Compliance & HR Operations

• Ensure HR practices align with U.S. (federal and state) and Canadian (federal and provincial) employment regulations.

• Assist in maintaining and auditing HR documentation, employee files, and policy adherence.

• Support internal HR audits, reporting requirements, and risk-mitigation initiatives.

• Contribute to HR process improvements and systems optimization.

Benefits & Leave Administration (U.S. & Canada)

• In partnership with our HR Shared Services team, oversee day-to-day administration of North American benefits & leave of absence plans, including health, dental, vision, disability, life, retirement/savings plans, wellness programs, and leave programs.

• Act as primary liaison with insurance carriers, brokers, and third-party administrators.

• In partnership with HR Shared Services, support employees with Parental/Sick leave claims, ADA accommodations, benefits-related inquiries, life-event changes, and claims escalations.

• Coordinate annual open enrollment activities, communication plans, and vendor meetings.

• Assist in evaluating plan performance, renewal proposals, and cost analyses.

• Ensure compliance with ACA, COBRA, HIPAA, ERISA, FMLA, STD/LTD, provincial health plans, and other relevant regulations.

Qualifications

Required

• Bachelor’s degree in Human Resources, Business Administration, or related field—or equivalent experience.

• 2–5 years of experience in employee relations & cases, HR generalist work, or benefits administration.

• Working knowledge of U.S. federal/state and Canadian federal/provincial employment laws.

• Experience handling sensitive employee matters with discretion and professionalism.

• Strong communication, relationship-building, and conflict-resolution skills.

Preferred

• Professional HR certification (e.g., SHRM-CP/SHRM-SCP, PHR, CHRP/CPHR).

• Previous experience supporting a multi-state/province workforce.

• Experience with benefits vendor management and renewals.

Key Competencies

• Employee advocacy and customer service orientation

• Analytical thinking and problem-solving

• Sound judgment and ethical decision-making

• Ability to manage confidential information

• Strong organizational and time-management skills

• Ability to collaborate cross-functionally in a remote or hybrid environment

Working Conditions

• Standard business hours with occasional flexibility required across time zones

• Ability to work across global time zones as needed

We’re obsessed with making this the best job you’ve ever had!  

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings 
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!