Service Minds is a growing residential home services platform supporting leading brands in plumbing, HVAC, and electrical services. Our mission is to build strong local businesses powered by exceptional people, proven processes, and a culture focused on development and performance.
We invest heavily in training, leadership, and career growth because we believe great teams deliver great service. As we continue to expand, we are committed to creating learning environments that empower technicians and leaders to succeed, grow, and advance within the organization.
We are seeking a driven and experienced Training Manager to lead and elevate companywide training initiatives that directly impact technician performance, leadership development, and operational excellence.
This role is ideal for a hands-on training professional who has personally developed training materials, executed training delivery, and tracked measurable outcomes. You will design and deliver impactful learning experiences while ensuring programs produce real, trackable improvements in performance, engagement, and career progression.
Design, develop, implement, and continuously improve technical and operational training programs aligned with company standards and industry best practices
Create curriculum, materials, and delivery methods focused on hands-on skill development and knowledge retention
Personally execute training sessions in classroom, field, and virtual environments
Track training effectiveness using performance metrics, assessments, and feedback to ensure measurable results
Lead Apprentice and Technician-in-Training programs to support onboarding, mentorship, and advancement
Partner with operational leadership to identify skill gaps and tailor training solutions
Support sales and performance improvement initiatives through targeted training
Maintain accurate training documentation and compliance records
Provide coaching to technicians and leaders to foster a culture of continuous learning
Collaborate with franchisor partners to implement required training standards
Coordinate vendor and third-party training sessions
Develop new learning paths and programs to support employee growth
Demonstrated experience developing training materials, executing training delivery, and tracking measurable outcomes
2+ years experience designing or managing training programs or curriculum
Background in technical or operational training environments preferred
Bachelor’s degree in Business, Training & Development, or equivalent experience
Strong understanding of curriculum development and adult learning principles
Business operations experience (5–7 years preferred)
Excellent communication and presentation skills
Strong organizational and process improvement ability
Leadership presence with the ability to motivate and inspire
Experience collaborating across departments and locations
CPTD or related training certification (or willingness to pursue)
Experience with learning management systems (LMS)
Knowledge of safety and regulatory standards in field operations
We believe investing in our people drives our success. As part of Service Minds, you’ll receive a competitive benefits package designed to support your health, financial future, and career growth:
FREE Health Savings Account (HSA) medical plan for employees, with two additional low-cost medical plan options
Dental and vision insurance
Employer-provided life insurance
Paid Time Off (PTO) and paid holidays
401(k) retirement plan with employer match
Employee service discounts through Mister Sparky, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning
Access to a growing network of Service Minds brands offering expanded career paths and advancement opportunities
and more!