Area Training Manager

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 170+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Job Summary:

The Area Training Manager is responsible for overseeing training operations across multiple sites, leading a team of Regional Training Managers. This position is the regional expert and will coordinate with field management to improve training processes and provides leadership and direction for our Driver-in-Training program. This role focuses on managing and implementing training strategies and objectives to ensure the effective preparation of new Drivers-in-Training for obtaining their commercial driver's licenses (CDL). The primary responsibility is to manage and guide the training team, ensure quality in training & the company’s established training program, and stay compliant with local, state, and federal transportation regulations.  

Key Responsibilities:

• Leadership: Lead and manage a team of Regional Training Managers, providing direction and support to ensure high-quality training delivery.
• Strategy Development: Develop and implement training strategies and objectives that align with the company's goals and regulatory requirements. Maintain staffing levels to meet its operational business needs.
• Training Oversight: Ensure the effective delivery of both classroom and behind-the-wheel training programs, stepping in to conduct training sessions as needed.
• Compliance and Safety: Ensure all training programs comply with state and federal regulations, as well as company policies. Liaison with local team during state and federal audits or inspections.
• Performance Evaluation: Monitor and evaluate the performance of Regional Training Managers and trainees, providing feedback and support for continuous improvement.
• Coordination with Management: Collaborate with safety team, site supervisors and other management personnel to align training programs with operational needs and safety standards.
• Documentation: Manage through Regional Training Manager accurate records of all training activities and certifications as required by regulatory bodies and company standards.
• Travel\: Travel up to 30% - 50% of the time to multiple site locations to conduct site visits and ensure consistency in training delivery.
• Ethics: Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager.
• Other Responsibilities\: Conduct special projects and duties as requested

Qualifications:

• High School diploma or equivalent. College degree preferred
• 5+ years of Driver training experience preferred; 3 years as a Trainer in school bus transportation industry desired
• Supervisory experience required; specifically experience supervising/training a driver workforce preferred
• Must complete state certification program or Durham's Training Academy for school bus driver instructor. Equivalent work experience as a Trainer can be substituted as appropriate.
• License or Certification\:  SBDI certification required; Commercial Driver’s License with Passenger and School Bus Endorsements required minimum 2 years;  
• Computer literacy skills including strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and other business applications
• Strong leadership skills and interpersonal skills
• Strong organizational and group presentation skills
• Well-developed multi-tasking and time management skills
• Ability to provide direction, coaching and mentoring to employees while creating an environment that encourages, and values input and feedback
• Ability to respond to unanticipated events to ensure excellence in customer service.
• Ability to Investigate claims and incidents of questionable conduct, accidents etc.

National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions. 

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.