Associate Human Resources Business Partner

Location: This position is hybrid and requires an average of 3 days per week onsite in Dublin, Ohio. 

We're looking for a more junior level HR Business Partner. We would like someone with some generalist and/or employee relations experience who is looking to take that next step. Experience in a call center environment, is a bonus. This person will be working with front line leaders and supervisors, supporting our Healthcare Warriors (patient service reps). This is a great role for someone looking for a start as an HR Business Partner with a lot of future growth potential. 

***More tenured HRBP folks, this is not really the role for you. We would love for you to keep an eye out for roles such as HRBP II, III or even HRBP Manager. 

Who we are  

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.   

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement. 

About the role  

The Human Resources Business Partner (HRBP) plays a key role in supporting front-line and mid-level leaders through effective partnership, proactive coaching, and execution of core HR initiatives. This role ensures leaders are equipped to create a positive employee experience, foster engagement, and drive performance in alignment with business objectives and that reflect the company’s commitment to diversity, equity, and inclusion. The HRBP operates with increasing independence and provides timely, practical HR guidance rooted in best practices and company values.

What you’ll do  

• Partner Effectively with Front-Line and Mid-Level Leaders
• Build trusted relationships with assigned business leaders by understanding team goals, challenges, and operational realities.
• Provide day-to-day coaching on topics such as retention, team dynamics, performance management, and employee relations.
• Support leader effectiveness through timely, practical feedback and HR guidance that balances business needs with compliance and culture.
• Deliver on Core HR Processes
• Guide leaders through cyclical HR programs such as goal setting, performance reviews, compensation changes, engagement surveys, and talent reviews.
• Ensure processes are implemented with clarity, consistency, and positive impact on team morale and performance.
• Track completion and flag risks or gaps for escalation to senior HR partners as needed.
• Guide leaders in effectively using performance management processes and tools.
• Partner with leaders on the resolution of low- to moderate-complexity employee relations issues.

• Support a Positive and Inclusive Employee Experience
• Respond to employee concerns with professionalism and empathy, escalating sensitive matters appropriately.
• Provide leaders with guidance on managing conduct and behavioral issues in accordance with company policies and values.
• Contribute to programs and initiatives that enhance belonging, engagement, and career growth.
• Use Data to Inform Actions
• Review and interpret key HR data points (e.g., turnover, engagement, exit feedback) to identify trends and recommend areas of focus.
• Support reporting needs and dashboards for your assigned business groups.
• Use data to drive leader conversations and influence action, particularly in areas related to retention, performance, and employee relations.
• Collaborate Across HR and the Business
• Work collaboratively with cross-functional HR teams (e.g., Talent Acquisition, Compensation, Total Rewards, Learning & Development) to deliver seamless support.
• Share feedback from the business to help inform HR strategy and program design.
• Actively contribute to HR team projects and process improvements.
• Other duties as assigned

What you’ll bring

• Education: Bachelor’s degree in Human Resources, Business, Psychology, or related field or equivalent experience
• 2–4 years of progressive HR experience, preferably in a business partner or generalist role
• Demonstrated experience advising front-line or mid-level leaders on employee lifecycle topics
• Strong working knowledge of employment law, employee relations, and HR best practices
• Ability to build credibility, communicate clearly, and manage multiple priorities in a fast-paced environment
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. 
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us. 

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