Director, Certified Pre-Owned (CPO) Account Management

This position will be responsible for planning, organizing, leading, and coordinating the day-to-day support for CPO Solutions. The Director’s primary role is to ensure our client(s) are satisfied with Assurant’s support while Assurant’s revenue goals are met for the client. 

What will be my duties and responsibilities in this job?

CLIENT RELATIONSHIP MAINTENANCE AND DEVELOPMENT

Oversee the management of all aspects of existing client relationships with the intent of maintaining or expanding the relationship in a manner beneficial to Assurant and its clients.  Client relationship maintenance and development to be measured in terms of:

• Client retention at the same or more favorable contractual terms
• Expanded service delivery for a fee to the client.
• On-going measures of satisfaction such as surveys and focus groups can be used as indicators of satisfaction.
• Support Account Team in the development of annual business plans; client business reviews to ensure metrics and mutual revenue goals are being met.
• Assist business with Client RFP responses.
• Manage general aspects of service delivery at the client level. This includes defining services to be performed as priced and contracted.
• Selecting, prioritizing, and coordinating client projects in connection with service delivery, such as new client installs, new product installs, or new service installs.
• Monitoring service performance and assuring client commitments are satisfied.
• Ensure Assurant identifies client billing opportunities and ensures that client(s) are billed, and fees are collected from client(s) for services performed outside of the scope of our relationship. 
• Ensuring client aligns with profitability and ROE baseline requirements.

RISK MANAGEMENT AND ASSURANT INITIATIVE DEPLOYMENT AT THE CLIENT LEVEL

• Assure clients operate within regulatory guidelines as wells as Assurant policies regarding all aspects of the business.
• Advocate and manage change requirements for clients as specified by Assurant and its various supporting functional teams to comply with all business guidelines.

RESOURCE ALIGNMENT

• Prioritization of resources/projects with Support Teams.
• Deployment of Support Team resources to align with the Client project/installations and Business Unit projects.

STRATEGY and BUSINESS DEVELOPMENT

• Advocate, manage, and deploy all initiatives at the client level meant to improve the operating performance of Assurant.
• Identify key strategic client related initiatives to further the objectives and strategies defined in the business plan.

What are the requirements needed for this position?

• Bachelor’s degree in business administration or related field preferred, or equivalent work experience.
• 5+ years of progressive experience in the area(s) managed.
• 2 + years of management experience (either direct management or managing cross-functional teams).
• Independent Performer - has successfully demonstrated good business judgement in client and internal engagements.
• Excellent oral and written communication skills.
• Ability to process complex time sensitive data and information from multiple sources, make decisions and communicate actions.
• Proficient in the use of Microsoft Office applications. (Excel, Word, and PowerPoint, Visio).
• Experience in BI tools, Oracle, and other ERP systems.
• Excellent organizational and planning skills.
• Ability to manage multiple projects, concurrently.  
• Ability to travel up to 30%.

What other skills/experience would be helpful to have? 

• 5+ years experience working for a Tier 1 Mobile carrier.
• Extensive knowledge of Mobile carrier environment.
• Understanding of Mobile carrier business, Mobile carrier operating systems and how to integrate with those systems.

#LI-remote

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
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