Employee Relations Coordinator (FT) (HORSESHOE TUNICA)

SUMMARY OF JOB PURPOSE:

Supports Human Resources staff to drive positive change across the property in areas of fairness, consistency, performance management, recognition and employee engagement.  

• Responds to and consistently meets the needs of internal clients and serves all team members with the highest level of confidentiality, trust, and efficiency.
• Ensures the proper implementation and execution of the Star Performer program making sure it is completed within specified timelines.     
• Works with HR staff on Quarterly Award Recognition celebrations.
• Helps to facilitate resolution of disputes between employees, managers and co-workers and answers day to day questions from employees.
• Acts as HR contact for LOA and works closely with corporate FMLA representatives. 
• Assist in the coordination of the Board of Review process as needed.
• Handles Separation Process for termed employees, ensuring exit interview is   
• completed.
• Handles unemployment claims and hearings ensuring all documentation is in place.
• Provides support for EOS/SFS and other ER property initiatives such as Benefits enrollment.
• Works with HR staff to coordinate property events.
• Oversees Death Benefit program and ordering of flowers for team members.
• Ensures arrangement of bulletin boards are presentable and responsible for 
• posting of any HR communication. 
• Helps to resolve issues with new benefit enrollments and other benefits related questions if needed.
• Responsible for special projects as assigned.
• Maintains all team member files.
• Responsible for answering and assisting all in coming calls to the HR offices.
• Assist team members with system issues or questions.
• Issue Total Return credits as defined by specific programs or requests.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. 
• Politely gives consistent, timely and accurate information and finds answer when unsure.
• Uses FOCUS behaviors when encountering guests.
• Perform any other duties as assigned.

• Must portray a positive upbeat image.
• Must be able to work independently and remember the specific details of incidents and persons. 
• Strong communication skills (verbal and written), interpersonal, analytical, problem solving and decision-making skills required.
• Must be able to work at a fast pace and in stressful situations.     
• Must be able to read, write, speak, and understand English. 
• Must be able to respond to visual and aural cues.
• Must be physically able to stand and walk for long periods of time. 
• Must be able to get along with co-workers and work as a team. 
• Must present a well-groomed appearance following Appearance Guidelines.
• Must be committed to providing exceptional customer service.
• Must be able to work any day of the week and flexible shifts if needed.
• Must present a well-groomed professional appearance.

EDUCATION:   College degree preferred.

EXPERIENCE: 

• Previous Human Resources experience in a casino environment preferred. 
• 1–3 years Human Resources or Employee Relations experience required. 
• Efficient in Microsoft Office Programs.