Employee Relations Manager

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

The Employee Relations Manager serves as a strategic HR leader who partners with Regional Human Resources Business Partners (HRBPs) across multiple states within nationwide HVAC/R field operations. This role fosters a positive workplace culture, enhances employee engagement, and implements scalable strategies that support retention, HR compliance, and operational excellence across the organization. This role is responsible for employee relations escalations from the HRBP team and provides process improvement educational training, as needed.

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

• Serves as strategic advisor to HRBPs, providing guidance on employee relations, workforce planning, and leadership matters
• Analyzes workforce metrics (turnover, retention, engagement) to deliver insights and implement strategies that improve retention and organizational effectiveness
• Demonstrates initiative and proactiveness by identifying opportunities for improvement, leading change efforts, solving complex problems, and taking ownership of projects and systems
• Partners with Regional HRBPs to drive consistent employee relations practices and alignment with corporate HR strategies across multiple states
• Provides day-to-day guidance and first-level support to HRBPs on employee relations issues, performance management, and conflict resolution
• Serves as escalation point for complex or high-risk employee relations matters, conducting or guiding investigations and ensuring compliant, well-documented outcomes
• May partner with legal counsel to manage sensitive employee matters and mitigate organizational risk
• Ensures consistent application of company policies and compliance with federal, state, and local employment laws
• Supports HR change initiatives and promotes consistent communication across the organization
• Collaborates with HR leadership to standardize policies, procedures, and employee relations best practices
• Develops and delivers reports and presentations on HR metrics, trends, and insights to support business decision-making
• Acts as ambassador for HR and company culture, values, and purpose
• Upholds company policies and performs all responsibilities in a professional, accurate, and compliant manner
• Other related job duties as assigned

• Strong knowledge of federal, state, and local employment laws, particularly in multi-state contexts
• Strong interpersonal, written, and oral communication skills with strong problem-solving ability; able to influence leaders and manage sensitive situations with discretion
• Ability to influence HR partners without direct authority
• Strong conflict resolution, coaching, and employee relations expertise
• Demonstrated strategic thinking, analytical decision-making, and organizational change leadership
• High proficiency in Microsoft Office, including advanced Excel skills (pivot tables, VLOOKUP, macros, formulas)
• Strong organizational skills with ability to manage multiple projects, prioritize effectively, and work independently in a fast-paced environment
• Exceptional attention to detail and ability to maintain confidentiality
• Ability to travel as needed

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas.

• Bachelor’s Degree in Human Resources, Business Administration, or related field required
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred
• 7+ years of progressive HR experience with a strong focus on employee relations, ideally in multi-state operations and field-based environments
• Proven ability to design and implement retention strategies and analyze workforce metrics to drive business outcomes
• Previous experience in HVAC Industry or other service business preferred

• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing
• Ability to travel on occasion

Other requirements:

• May be required to use personal smartphone with a camera capable of reading a QR code for 2 factor authentication