SUMMARY: This position is primarily responsible for the timely management of all employee and labor relation issues with the objective of successfully resolving issues while minimizing risk to the organization.

DUTIES AND RESPONSIBILITIES

1. Collaborate with human resource managers and business unit leaders to timely respond to employee issues and complaints. Conduct comprehensive investigations, following our case management and process protocols, into complaints or concerns. Operate as the primary investigator and case manager when issues have been escalated beyond the local management open door policy. Communicate as needed with the division leader, business unit management, human resources and legal, as needed.
2. Provide guidance and counsel to managers and Human Resource Managers on employee disciplinary and corrective actions to ensure consistency and equity while reducing overall risk resulting from an investigation or other issues, as needed. Guide programs of alternative dispute resolution through a successful completion including oversight of all adverse action including final written warnings and terminations.
3. Lead all binding arbitration initiatives with the advice of legal counsel and collaborating with human resources and management.
4. Ensure accurate and complete documentation is maintained in a centralized, secured repository for all investigations and disciplinary actions. Maintain accurate timelines of all investigations and complaints/requests. These systems include but are not limited to our Case Management System and Legal Ticketing System. Ensure Weekly Reporting and documentation of guidance is provided to key stakeholders.
5. Adjudicate employee appeals of disciplinary action through investigation of relevant data with managers Human Resources Managers. Provide regular reporting on appeals metrics and identify trends for proactive remediation.
6. Track and monitor trends in discipline and complaints; proactively develop guidance for managers and human resources. Provide advice and counsel to management and employees on human resource practices to maintain a positive employee and labor relations environment.
7. Assist with or facilitate all required training pertaining to dispute resolution and employee relations practices. Use Employee Relations Data Analysis to determine if proactive communication or training would benefit the organization.
8. Special projects and assignments as business dictates.
9. Responsible for creation, maintenance and control of all personally identifiable information or any other information protected by Confidentiality and Privacy Standards, in accordance with Mass Regulations on Personal Identity Regulations and HIPAA.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibility

SKILLS AND QUALIFICATIONS

• Bachelor’s degree required, Human Resources, Criminal Justice or Pre-Law preferred.
• 4+ years of experience, HR Related Preferred.
• Must demonstrate confidentiality and discretion
• Strong listening and communication skills
• Must have attention to detail and focused concentration
• Must be able to learn new tasks and complete tasks independently
• Must be able to make timely decisions in the context of the workflow
• Must possess strong organizational skills, ability to multi-task and responsiveness

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and use hands on the computer
• The employee frequently is required to talk or hear
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee is occasionally required to reach with hands and arms

WORK ENVIRONMENT

• The noise level in the work environment is usually quiet
• Ability to drive results with a sustained intense work ethic in a high-volume atmosphere
• Flexibility to adapt to a continually changing and fast paced business environment
• The individual must possess a results orientation, competitive nature and a desire to make things better. This requires both critical thinking skills and the ability to translate into action that drives results.
• Team Orientation is doing what is best for the organization foremost, by providing value and a solid contribution. You are not the focus, the team is.
• Remember, everyone has customers.
• A dynamic, complex fast-paced environment requires that each individual truly seek to learn and understand from others. Appreciate and value different perspectives to expand your view and approach.

CERTIFICATES, LICENSES, REGISTRATIONS

• None

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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