Service Center

Role and Responsibilities

• Employee Relations:
  • Support programs to promote employee engagement, morale and a positive workplace culture
  • Provide confidential counseling and support to employees on work-related issues including performance management, conflict resolution, harassment and discrimination.
  • Collaborate with managers and HR partners to develop, document and follow up on corrective action plans to ensure compliance with company policies and legal regulations
  • Mediate and facilitate resolution of conflicts between teammates and managers.
  • Investigate allegations of discrimination, harassment, workplace misconduct and performance deficiencies
  • Conduct confidential interviews with employees and managers to gather information and understand concerns.
  • Escalate teammate relations events and concerns in accordance with company policy and guidance.
  • Maintain complete, accurate and confidential documentation of employee relations issues and investigations using Company approved processes, tools and templates.
• Policy and Compliance:
  • Maintain up-to-date knowledge of employment laws, regulations, and company policies.
  • Support the development and communication of HR policies and procedures to employees and managers.
  • Conduct training sessions on HR topics, such as harassment, discrimination, and workplace safety.
  • Identify opportunities for improvement in policy content to improve clarity, teammate understanding and adherence
• Communication and Collaboration:
  • Maintain effective communication with employees, managers, and other stakeholders on HR matters.
  • Build and maintain strong relationships with employees and managers at all levels.
  • Act as a liaison between employees and management, facilitating open communication and resolving conflict effectively.
  • Maintain and protect the confidentiality of sensitive information
• Additional Duties:
  • Prepare reports and presentations on employee relations metrics and trends.
  • Stay current on industry trends and best practices in employee relations.

Qualifications and Education Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 2-4 years of experience in employee relations or a similar HR role.
• Strong knowledge of employment law and HR regulations

Preferred Skills

• Excellent customer service skills and ability to interface with teammates and managers.
• Strong facilitation and problem-solving skills
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team
• Proficient with Microsoft Office Suite of products, top tier HR systems and case management tools

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. 

Must be eligible to work in the U.S. with no restrictions.