Head of People & Culture

Head of People & Culture

Administration | Reports to: Chief Strategy Officer | Exempt

Why This Role Matters

People are the heart of Trax.

The Head of People & Culture doesn’t just support employees; you help shape how it feels to work here. This role builds a culture where people feel trusted, connected, and excited to be part of something that matters.

What You’ll Do

• Foster a culture where employees feel valued, supported, and are proud to be part of something larger than themselves.
• Partner with senior leadership to design people solutions that work for employees and support business needs.
• Own the full employee journey: from hiring and onboarding to growth, performance, and succession.
• Lead and manage our training department with a strong focus on leadership development.
• Design clear and compliant policies and procedures that create consistency and fairness across our credit union.
• Manage and administer our benefit programs and retirement plans.
• Assist leaders in navigating personnel issues thoughtfully with empathy and fairness.
• Stay current on regulations and employment law to ensure our practices reflect them.
• Utilize data to spot trends and improve employee engagement and retention.
• Support and champion employee events and activities that build connection, energy and a strong culture.

Lead and develop the People & Culture team with purpose and heart.

 What You Bring

• 5–7 years of progressive HR or People & Culture leadership experience
• At least 2 years leading teams and managing an HR department
• Experience collaborating with executive leadership and senior management
• Strong judgment, emotional intelligence, and a genuine love for people
• Bachelor’s degree (or equivalent experience) in Human Resources, Organizational Development, or a related field.
• SHRM-CP/ SHRM-SCP or PHR/SPHR preferred
• Advanced education or additional certifications in leadership, culture development, or strategic HR management are a plus
  

How You Show Up

• You’re steady, thoughtful, and approachable
• You balance empathy with clarity
• You enjoy building programs, culture, and trust
• You sweat the details because they matter to people
• You believe work can be meaningful and enjoyable