Head of People Operations & Rewards

Job Summary

The Head of People Operations & Rewards oversees Shared Services (HRIS, Payroll, Leave Management) and Rewards (Compensation, Benefits, Well-Being). This role will own and implement programs and systems that scale and grow the employee experience. 

About UFCU

As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members.  Our mission at UFCU is simple: to provide for the well-being of our Members. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals. 

UFCU Mortgage Services has ranked as the ABJ #1 Mortgage Lender for 5 years, with over 20 Loan Officers on the Top Loan Officer list.  We have closed over $1 billion dollars in loans for the second year in a row and have helped over 4600 members this year achieve the dream of homeownership or financial security.  Though we are proud of our standing as the Top Credit Union and Top Mortgage Company, we are more proud of our people-first culture We value our employees as much as our Members.  We offer an environment where people care about each other – like family.  If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.

Essential Functions

Total Rewards Program Oversight and Administration:

• Designs total rewards (compensation, benefits, wellness, etc.) that align with company strategy, values, and purpose.
• Oversee compensation programs to include but not limited to pay and career framework, salary structure and associated incentives, equity and competitiveness.
• Manages the day-to-day operations of UFCU’s benefit and wellness programs.
• Regularly assess the internal equity and external competitiveness of the company’s benefits and wellness programs.

People Operations

• Oversee and ensure accurate, compliant, and timely execution of payroll.
• Work with team to manage quarter and year-end activities, along with associated reporting requirements such as ACA, and other compliance reporting.
• Works with HRIS Analyst to request and analyze recurring and ad-hoc reports on benefits utilization and trends.
• Oversight of leave management to include but not limited to FMLA and ADA in conjunction with short-term disability plans
• In coordination with HRIS, drive automation within HRIS system to deliver enhanced end-user experiences.
• Oversight and responsibility for data integrity, security, and driving people performance through data and technology.

Other

• Performs other duties as assigned.
• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory Training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Experience and Education

• Bachelor’s Degree in Business Administration, or Human Resources-related degree, or an equivalent combination of education and job-related experience is required.
• 10+ years of experience working in Human Resources
• 7+ years of experience leading and managing teams, people operations experience
• Leads and manages team of HR Professionals, to include but not limited to coaching, performance management and development, feedback, etc.
• In-depth understanding of People Operations best practices, with the ability to move seamlessly from strategy development to execution
• Demonstrated understanding of compliance issues, including federal, state, and municipal employment laws
• UKG experience
• PHR or SPHR or related certification, preferred
• CCP or related certification, preferred
• Experience with lean or agile methodologies, preferred

Knowledge/Skills/Abilities

• Demonstrated comprehensive understanding of applicable regulations
• Excellent research, project planning, and time management skills.
• Demonstrated proficiency with Microsoft Office products at the following levels:
• Word, Excel (VLOOKUP, Pivot tables, etc.): Advanced level of skill
• Outlook: Intermediate level of skill
• Excellent verbal and written communication skills.

Competencies

• Leading & Developing Self
• Organizational Impact

Things You Need to Know Before You Apply

Physical Demands

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone to communicate confidential information, requiring accurate perception of speech and clear speaking abilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position may involve limited interaction under stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• Public contact position, requiring appropriate professional apparel.
• Frequent computer use at a workstation up to two hours at a time.
• The noise level in the work environment is usually moderate