HR Coordinator

Who we are:

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies.  Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with best-in-class experience. 

We work with some of America’s largest insurance brands to attract, educate and connect with consumers.  Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies.  These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.

When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together.  Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions.  Our “Be Real” values resonate and are meaningful to us.  We are entrepreneurial, fast paced and empower our people.  We know how to make things happen and know that our people are always the source of our success.

How the Position Works

As an HR Coordinator, you'll play a pivotal role in driving our employee experience forward—from onboarding to employee engagement and compliance. You’ll be an essential point of contact for Sales Agents, leading with empathy and clarity in a fast-moving, dynamic environment. The HR Coordinator is an essential part of a dynamic HR team that fosters collaboration, consistency, engagement and our TRANZACT “Be Real” values.   This position reports to an HR Generalist.

Key Responsibilities include:

• Serve as a primary HR point of contact for Sales Agents to deliver consistent, sound guidance with empathy.
• Lead ADA-related conversations with Sales Agents, including the distribution and collection of paperwork, follow-ups, and outcome communication, partnering with internal HR partners in complex situations.
• Support employee relations matters by capturing initial details, escalating issues appropriately, and assisting the HR team with investigation preparation—creating timelines, organizing documentation, and taking notes during formal proceedings.
• During high-volume recruitment season, participate in weekly on-site recruitment events to organize candidate flow and post-interview communications. 
• Champion employee engagement events in the site by assisting with coordination and execution while emphasizing a culture that values employees. 
• Perform additional responsibilities as assigned by the HR leadership team.

What You Need to Be Successful:

Must Have:

• An associate’s or bachelor’s degree in human resources plus 1+ years of relevant HR experience
• Excellent written and verbal communication skills
• Strong ability to collaborate effectively with key stakeholders
• A proactive, motivated mindset with a passion for following processes and delivering outcomes
• Ability to maintain objectivity, view situations from a broad perspective, and remain composed
• Strong ability to handle sensitive information with discretion and maintain strict confidentiality
• Ability to collaborate effectively with individuals in multiple locations through virtual platforms.

Nice to Have:

• Experience within a call center environment
• Fluent in Spanish

Work Arrangement:

This position is hybrid, working in the office at least two days per week in the sales center. High volume periods may require additional in-office days, so flexibility is required.

TRANZACT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer / Disability / Vet