HR Coordinator (HRCOORD-01)

New Freedom’s Human Resources Coordinator provides essential administrative and operational support to the HR department, ensuring smooth execution of day-to-day HR processes and functions. This HR Coordinator role requires in-depth knowledge with HR policies, procedures, and employment laws and regulations. The HR Coordinator works closely with the HR team to maintain employee records, facilitate onboarding, screen candidates, and support compliance requirements in a behavioral health setting. The HR Coordinator will be an important contributor to the HR team, helping to ensure that New Freedom is an employer of choice where we achieve our mission of inspiring successful community re-entry for all members and drive their success through compassionate, introspective, peer-driven support.

Duties and Responsibilities:

• Recruitment, Onboarding, and Offboarding
  • Ensure job openings are posted and closed in a timely, thorough, and quality manner
  • Complete pre-screening of candidates, assist with phone screens and scheduling of interviews as approved, and ensure candidates complete all necessary steps of the application process prior to selection
  • Initiate and monitor background checks, drug/alcohol screens, and other pre-employment requirements
  • Collect and review new hire paperwork and ensure completion of all required documents and acknowledgements, also completing the new hire checklists in a timely and accurate manner
  • Complete onboarding requirements, coordinating issue of company property, and issuing welcome swag or packages
  • Support the exit process, including scheduling and completing exit interviews, collecting equipment, and processing termination checklists in a timely, accurate, and thorough manner

• Employee Engagement and Support
  • Serve as a helpful resource for employee inquiries regarding forms, benefit information, processes, policies, or other basic HR information
  • Ensure effective problem-solving and resolution to HR-related questions, concerns, and/or inquiries
  • Maintain confidentiality and professionalism when handling sensitive information
  • Provide coverage of HR open office/support hours
  • Act as back-up to the HR Administrative Assistant with managing the HR inbox and HR ticketing system
  • Support and partner with the HR Generalist to address reasonable suspicion concerns in a confidential and effective manner
  • Assist with planning, coordinating, and/or facilitating employee appreciation events, All-Team/Town Hall meetings, New Hire Celebration, and other HR events and activities

• Benefits and Leave Administration
  • Manage and administer employee benefits programs, including health insurance, retirement plans, and other company-provided benefits
    • Assist with the coordination, planning, and execution of benefits surveys, open enrollment sessions, answering staff questions, etc.
    • Manage enrollments/disenrollments in benefits in the appropriate systems, ensuring accurate and timely processing
  • Manage the company’s leave policies, processing FMLA, ADA, and other leave types in a timely and effective manner

• Learning and Development
  • Partner with the HR Generalist to manage New Hire Celebration (orientation) facilitation and ongoing enhancements, including but not limited to ensuring:
    • Facilitation schedules and coverage are effectively monitored and maintained
    • The highest quality of content and accuracy with materials and information being reviewed
    • Content is engaging and informative, further contributing to a positive and effective training and onboarding experience for all new employees
  • Help coordinate, develop, and facilitate employee training sessions and engagement activities, that are aligned with the company’s policies, procedures, and embraced leadership philosophies and approach(es)
  • Assist with onboarding surveys, stay interviews, exit interviews, and other employee engagement feedback processes, as assigned

• HR Data, Reporting, and Compliance
  • Maintain employee records and documents with accuracy and confidentiality
  • Prepare HR reports on key metrics such as turnover/retention rates, hiring rates, employee satisfaction, and other requested metrics
  • Assist in managing the HR Information System(s) and ensure the utmost accuracy in data
  • Ensure compliance with all federal, state, and local employment laws and regulations
  • Assist in the implementation and enforcement of HR policies and procedures
  • Stay abreast of the latest HR trends, best practices, and regulatory changes, helping to ensure HR procedures comply with HIPAA, FMLA, EEOC, and local/state/federal employment regulations
  • Track mandatory training, licenses, certifications, and other required credentials
  • Support internal audits by gathering required documentation and completing regular file reviews, as assigned
  • Support external audits, by actively preparing for and providing any/all requested documents, as assigned

• Other Responsibilities
  • Credentials and Credential Suspensions
    • Manage and monitor credential reports and alerts in a timely, effective, and thorough manner, ensuring staff and leaders are aware of any/all expiring credentials
    • Provide additional notices and alerts of expiring credentials, as needed, to minimize the likelihood of unpaid credential suspensions
    • Assist with monitoring submitted credentials, ensuring copies are maintained in employee records and that the appropriate credential dates are updated in the HRIS for accurate reporting
    • Partner in a timely and effective manner with the HR Generalist and/or HR Manager for any/all required credential suspensions
  • Timekeeping and Payroll Processing
    • Partner with the HR Administrative Assistant to monitor timekeeping records in real-time, partnering with staff and leaders to resolve any/all follow-up needed
    • Maintain accurate and thorough timekeeping and payroll documentation/reports
    • Process various aspects of payroll preparation or processing, as assigned

• In addition, all other duties as assigned.

Work environment and Conditions:

• Primarily onsite, with some hybrid/remote work available (based on company needs)
• Requires occasional travel/driving to other facilities, events, etc.
• Requires regular use of standard office equipment including but not limited to computer-use, phone, desk, chair, etc.
• Requires prolonged periods of sitting, standing, walking, etc.
• Occasional lifting of up to 35 pounds for office, hiring, onboarding, and other event materials

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At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We’re fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes: 

• Competitive pay rates – including shift differential for eligible shifts/positions
• Comprehensive medical coverage (including dependents/family) – majority company-paid
• Short Term Disability, Life Insurance, Employee Assistance Program – company-paid
• 401K – With a company match
• Dental, Vision, and Supplementary Insurance – available at low cost to employees
• Paid Time Off
• Paid Sick Time
• Paid Holidays – including 2 extra Floating Holidays
• Even more perks provided by the company, include:
  • 10-hour shifts with three days off – for eligible departments/positions
  • Onsite meals, snacks, and drinks – complimentary for employees
  • Onsite gym services – complimentary for employees
  • Onsite professional training opportunities/certifications/continuing education

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Culture Fit Test

Think you might be a great fit? Take our quick Culture Survey here:
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Additional Notes:
New Freedom Ops LLC is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.