HR Generalist

SUMMARY

Administers Human Resources programs in support of recruiting, training, compensation, benefits, payroll, and other areas.  Applies formal education of regulations and techniques into practice.  Operates within established policy and procedures ensuring compliance with local, state, and federal regulations. Reports directly to the Director of Human Resources. This is an onsite role at the Corporate office, with some travel.

JOB RESPONSIBILITIES 

HR Program Support and Administration

• Implement HR programs by preparing communications, job aids, guides, or similar
• Identify improvement opportunities and elevate recommendations to management.
• Administer Tuition Reimbursement for roughly 25 states
• Manage unemployment Claims, including daily processing, responding to claims, and collaborating with Leaders to prepare them for Hearings.
• Peakon We Listen Employee Engagement Survey: Administration, Planning, and Execution
• Partner with HR Centers of Excellence (Benefits, Compensation, Talent, HRIS) as needed to support program delivery

Training and Onboarding Support

• Facilitate onboarding for acquisitions and staff training programs, including logistics, scheduling learning materials, and room set up.
• Recommend curriculum changes as needed including SMEs (subject-matter experts) or delivery modifications

Employee Relations Support and Investigations            

• Support employee relations investigation under the direction of an experienced HR professional or management
• Provides support and coaching to supervisors on employee development and disciplinary procedures; facilitates communication between employees and their supervisors and/or management team. Coaches management on regulations, policies, procedures, and expected behaviors.

Customer Service and Issue Resolution

• Service as primary HR contact for associates and leaders
• Guide management and associates in resolving questions and issues. Ask probing questions to fully understand the question or problem. Offer resolution options, which may include guidance with HR systems, procedures, benefits, jobs, recruiting, or similar HR programs. 
• Manage the Field HR Heat Queue, handling an average of 20 or more Heat Incident cases per month.
• Assist with union-related questions, transactions, and audits

MINIMUM Requirements

Education

• Bachelor’s degree in human resources, Management, or related discipline

Experience

• 2-3 years of experience in an HR Generalist, HR Coordinator, or HR Representative role preferred
• PHR/SPHR Certification preferred

Knowledge, Skills and Abilities

• Proficient with MS Office, Word, Excel, and PowerPoint
• Advanced Excel skills (formulas, pivot tables, VLOOKUP, data analysis)
• Strong PowerPoint Skills, including the ability to create clear and professional presentations
• Working knowledge of employment laws (FLSA, FMLA, ADA, state regulations)
• Familiarity with HRIS platforms; Workday preferred
• Strong customer service and problem-solving skills
• Ability to communicate clearly with associates, supervisors, and leaders
• Ability to manage multiple priorities and meet deadlines

Work CONDITIONS

Work Environment

• Work is primarily indoors
• Must comply with Corporate or Field dress code policy, depending on work site

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs frequently to access buildings

Physical Demands

• Physical effort requiring manual dexterity is required, including paperwork, calculators, computers, and phone usage

Work Hours

• May require working beyond standard business hours as the need arises
• Travel up to 20% for acquisitions, facilitate local presentations, and assist with employee relations issues.

This is not intended to be an all-inclusive list of the essential functions or duties related to this position.