HR Generalist

ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

We’re looking for an experienced HR Generalist who thrives in a fast-paced, high-change environment and enjoys being the go-to person for both employees and managers. This role spans HR Operations, Benefits, Employee Relations, Internal Communications, and coordination of FMLA/ADA with an external vendor.

You’ll be deeply involved in day-to-day HR execution while also supporting communications, events, and continuous improvement initiatives. This role requires strong judgment, comfort with systems, and the ability to manage a lot of moving parts at once. For someone who enjoys learning, problem-solving, and variety, this role is both challenging and fun.

If you’re not comfortable with technology, struggle to learn systems quickly, or prefer highly repetitive work, this role will not be a fit.

RESPONSIBILITIES

HR Operations & Employee Relations

• Independently manage core HR operational processes including onboarding, employee lifecycle changes, documentation, and compliance tracking
• Serve as a primary point of contact for employee questions related to HR policies, benefits, leave, and general employee relations matters
• Partner with managers on day-to-day employee relations questions, escalating as appropriate
• Maintain accurate employee data and ensure high data integrity across HR systems
• Support investigations, documentation, and follow-up related to employee relations matters

Benefits, FMLA & ADA

• Serve as the internal HR partner for employees navigating FMLA, ADA, and leave-related questions
• Coordinate closely with a third-party leave administrator to ensure timely, accurate handling of cases
• Help employees understand the process, expectations, and next steps throughout their leave journey
• Track cases, documentation, and timelines to ensure compliance and a positive employee experience
• Identify trends, issues, or gaps and escalate or address them appropriately

Internal Communications

• Own and execute HR-related internal communications, ensuring messaging is clear, accurate, and employee-friendly
• Design polished materials using Canva, including presentations, flyers, one-pagers, and visual content
• Create and edit internal videos or multimedia content to support benefits education, wellness initiatives, and company updates
• Translate complex HR topics into clear, accessible communications for employees

Events, Presentations & Programs

• Support planning and execution of company events, wellness initiatives, and HR-led programs
• Develop presentations and visual materials for employee meetings, leadership sessions, and company-wide communications
• Be hands-on and flexible, supporting initiatives across the HR team as needed

Systems, Data & Continuous Improvement

• Confidently navigate HR systems and quickly learn new tools and platforms
• Use Excel and other tools to track data, reconcile information, and support reporting needs
• Identify inefficiencies and recommend improvements to processes, templates, and workflows
• Partner with HR teammates to implement process enhancements and support organizational growth

REQUIRED SKILLS & QUALIFICATIONS

• 3–5+ years of progressive HR experience in a generalist, operations, or employee relations role
• Strong technical aptitude with the ability to learn systems quickly and independently
• Proven experience handling employee questions and employee relations matters
• Exceptional attention to detail and strong organizational skills
• Clear, confident written and verbal communication skills
• Proficiency in Canva for professional-quality designs and presentations
• Strong Excel skills or demonstrated ability to quickly learn and use Excel effectively
• Sound judgment, discretion, and ability to handle sensitive information

Strongly Preferred

• Experience partnering with third-party vendors (leave administrators, benefits providers, etc.)
• Experience in a fast-growing, high-change, or complex organization
• Video creation or editing experience for internal communications
• Experience supporting investigations or compliance-related work

You’ll Be Successful If You..

• Are comfortable being the “first stop” for employee questions
• Can explain complex or sensitive topics clearly and calmly
• Learn quickly and enjoy figuring things out without step-by-step direction
• Stay organized and detail-focused even when managing multiple priorities
• Enjoy variety, change, and a fast pace

Why This Role

This is a high-impact HR Generalist role with broad exposure across HR operations, employee relations, communications, and programs. It’s a lot of responsibility and a lot of variety, very much a drinking-from-a-firehose role,  but for the right person, it’s engaging, energizing, and a great opportunity to grow.

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. 

FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.  

PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.