HR Generalist

Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

POSITION OVERVIEW

The HR Generalist plays a key role in supporting the organization’s human resources functions by providing day-to-day HR services and ensuring compliance with company policies and employment laws. This position is responsible for assisting with onboarding, associate relations, and performance management. The HR Generalist serves as a resource for associates and managers, promoting a positive work environment and supporting initiatives that align with organizational goals. This role requires strong interpersonal skills, attention to detail, and the ability to handle confidential information with integrity. Ideal candidates will have 1–3 years of HR experience and a foundational understanding of HR practices and regulations. This position will be on-site in our Phoenix, AZ market and requires some travel and occasional weekend/night on-call rotations. Spanish Bi-lingual required.

OUR VALUES

Every Associate must demonstrate our values of: 

• INTEGRITY – We never compromise on our word.  We act with transparency – we are a trusted partner. 

• PRIDE – We are proud of our people, and they are proud to work for MasterCorp. 

• QUALITY – We do things the right way and strive to continuously improve.

• DEPENDABILITY – We keep our promises.  We are accountable for our actions.  We meet or beat our deadlines – you can count on us. 

• RESPECT – We value and appreciate every member of our team.  We treat each other as we wish to be treated ourselves.

COMPETENCIES REQUIRED

• Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
• Courage – Steps up to address difficult issues and says what needs to be said.
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with coordinating recruiting and new hire onboarding activities.
• Serve as a point of contact for associate inquiries, providing guidance on policies and procedures while escalating complex issues as needed.
• Help administer performance review processes, track completion, and provide documentation support.
• Support benefits enrollment by responding to associate questions.
• Ensure HR practices comply with federal, state, and local employment laws; ensure  accurate associate records in HRIS systems.
• Assist in scheduling and tracking associate training programs and compliance certifications.  Facilitate required training when necessary.
• May prepare and maintain reports related to headcount, turnover, and other HR metrics.
• Communicate and reinforce company policies and procedures to associates and managers.
• Confidentiality: Handle sensitive associate information with discretion and integrity including employee relations investigations.
• Other Duties: Perform additional HR-related tasks as assigned to support departmental goals.

EXPERIENCE AND EDUCATION

• Bachelor’s degree in Human Resources, Business Administration, or a related field required. HR certification (PHR, SHRM-CP) preferred.
• Bi-lingual Spanish Required
• Experience: 1–3 years of progressive experience in human resources, with exposure to recruitment, onboarding, associate relations, and benefits administration.
• Knowledge: Foundational understanding of HR practices, employment laws, and compliance requirements.
• Technical Skills: Proficiency in Microsoft Office Suite and experience with HRIS systems (Workday) preferred.

The HR Generalist role is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

MasterCorp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, genetics or protected Veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching,  occasional ascending/descending, and repetitive motions. Employee must be able to perform the

essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.