HR Generalist / Employee Housing Coordinator

People & Culture Generalist / Housing Coordinator – Isla Bella Beach Resort

Job Summary

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seeking a detail-oriented and people-focused People & Culture Generalist / Housing Coordinator to support our team members and oversee day-to-day employee housing operations.

This role blends HR generalist responsibilities with hands-on housing coordination to ensure our team members feel welcomed, supported, and set up for success—both at work and at home. The ideal candidate is highly organized, approachable, and able to balance HR sensitivity with operational and housing needs in a fast-paced environment.

People & Culture Responsibilities

• Support recruiting efforts by reviewing candidates and coordinating with hiring managers and the People & Culture team
• Coordinate onboarding processes, including completion of employment paperwork and I-9 verification
• Maintain employee files and ensure accurate and compliant HR recordkeeping
• Assist with new hire orientation and onboarding activities
• Track and monitor completion of required training, certifications, and compliance requirements
• Support employee engagement initiatives, recognition programs, and events
• Assist with employee relations matters and escalate sensitive concerns as appropriate
• Respond to general employee inquiries and provide support to team members and leaders
• Maintain compliance with federal, state, and local employment laws and HR best practices

Employee Housing Responsibilities

• Coordinate day-to-day operations of employee housing across all assigned properties
• Review and process lease agreements and ensure all required documentation is completed
• Assign housing units and maintain accurate rosters, occupancy reports, and availability tracking
• Conduct move-in and move-out inspections and ensure proper unit turnover, including:
  • Light cleaning of units
  • Making beds and preparing rooms for incoming residents
  • Washing linens as needed
• Perform minor maintenance tasks such as:
  • Changing lightbulbs
  • Replacing batteries (e.g., smoke detectors, remotes)
• Coordinate maintenance requests and service calls with Engineering and external vendors
• Escort vendors (e.g., pest control, maintenance) to units when tenants are not present
• Address and de-escalate tenant concerns or conflicts in a timely and professional manner
• Maintain inventory of housing furniture, appliances, and equipment; track damages or missing items
• Ensure housing policies and community standards are followed by residents
• Process rent through payroll deductions, including tracking:
  • Arrears
  • Security deposits
  • Prorated rent amounts
• Monitor and manage housing occupancy, including:
  • Consolidating tenants to maximize occupancy
  • Tracking upcoming move-ins and move-outs
  • Partnering with recruiting and P&C to forecast housing needs based on new hires
• Partner closely with People & Culture, Housekeeping, and Engineering to ensure units remain safe, clean, and move-in ready

Required Skills & Abilities

• Excellent verbal and written communication skills
• Strong interpersonal and conflict resolution skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced hospitality environment
• Ability to act with integrity, professionalism, and confidentiality
• Strong time management and problem-solving skills
• Working knowledge of HR best practices and employment laws
• Proficient in Microsoft Office and ability to learn HRIS systems
• Bilingual in English and Spanish preferred, but not required

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, Hospitality, or related field preferred
• At least 1 year of experience in Human Resources, hospitality operations, or administrative support preferred
• Experience with employee housing operations or property management is a plus

Physical Requirements

• Prolonged periods of sitting and working on a computer
• Ability to lift up to 25 pounds occasionally
• Ability to walk between buildings and access all areas of the property
• May require driving a golf cart between housing locations
• Valid driver’s license required

Benefits & Perks

EOS Hospitality is committed to supporting your physical, mental, and financial wellness:

• Medical, Dental & Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) with employer match
• Supplemental and disability insurance options
• Employee housing (based on availability)
• Discounts at EOS Hospitality sister properties
• Opportunities for growth and development

Isla Bella Beach Resort is an Equal Opportunity Employer (EOE/AA/M/F/D/V).

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