HR Manager

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This role will be located at one of Discovery Land Company’s locations: Driftwood Golf and Ranch Club, set outside of Austin, TX.

Driftwood Golf and Ranch Club is seeking a Human Resources Manager to join the Human Resources Department.

The Human Resources Manager will partner with the Director of HR to oversee all on-site HR operations including full lifecycle recruiting in support of workforce planning, onboarding of new employees, benefits administration, employee relations / workers compensation, employee recognition and training, and administration of policies and procedures. This role will oversee 100+ employees, including exempt, non-exempt, seasonal, and year-round.

Key Responsibilities
• Ensure outstanding service focus by delivering value-add, best in class human resources support to employees and internal customers.
• Establish and manage ongoing strong relationships with property level leadership teams.
• Partner with the Director of HR to deliver on business-critical HR initiatives and ensure alignment of HR related programs, processes, and projects with strategic business objectives.
• Support and coach managers to address and resolve a wide variety of Employee Relations challenges and performance issues.
• Adapt, as appropriate, existing HR practices and policies, developing local approaches to manage an effective HR approach.
• Enforce consistency with company policies and procedures and participate in policy reviews, influencing where appropriate to improve employee experience.
• Work with the Director of HR and leadership to identify training needs, provide training resources, assign, and monitor progress towards completion, and localize content and delivery when possible.
• Partner with the Safety and Security team to implement and monitor safety programs and additional risk related or standard operating procedures for employees, including providing training and ensuring compliance.
• Partner with hiring managers to execute against talent needs including determining staffing needs, full life cycle recruiting, assisting hiring managers in writing and keeping job descriptions up to date.
• Organize and manage new employee onboarding including conducting orientation and administering all onboarding paperwork.
• Administer offboarding, including working with managers to conduct terminations, both voluntary and involuntary.
• Perform benefits administration, communicate benefits information to employees, and partner with insurance brokers for open enrollment implementation.
• Partner with payroll to ensure employees are setup correctly and any questions they have are answered in a timely manner.
• Develop and maintain knowledge of industry trends and employment legislation to ensure company’s compliance.
• Ensures all employee information is accurate, up to date and organized, per company standards and in HRIS.

• HR Services and Administration
o Organizes and manages new employee onboarding, conducting orientation, and administering all onboarding paperwork including benefits enrollment, etc.
o Administers offboarding, including working with managers to conduct terminations both voluntary and involuntary, and conducting exit interviews.
o Performs benefits administration and communicates benefits information to employees, including as part of onboarding and open enrollment periods.
o Creates content and delivers onboarding, compliance, and service training curriculum as requested and in support of corporate initiatives.
o Develops informal and formal employee recognition programs within scope of employer brand and culture.

• Talent Management
o Partners with hiring managers to execute against talent needs including determining staffing needs and reviewing market compensation for key roles.
o Responsible for full life cycle recruiting, for both exempt and non-exempt roles, including job posting, phone screens, coordinating candidate interviews, and assisting in the offer letter, background screening and reference check processes.
o Oversees the quality of content in the applicant tracking systems.
o Assists hiring managers in writing and keeping job descriptions up to date.
o Assists with internal mobility and transfer processes.

• Employee Relations and Compliance
o Maintains compliance with local employment laws and regulations.
o Enforces consistency with company policies and procedures and participates in policy reviews, influencing where appropriate to improve employee experience.
o Responsible for employee relations, including workers compensation administration and internal investigations as necessary.
o Ensures all employee information is accurate, up to date and organized, per company standards and in data systems (HRIS).
o Develops and maintains knowledge of industry trends and employment legislation and ensures company’s compliance.

Skills & Qualifications
• Bachelor’s degree in Human Resources, business administration, or related field is required.
• Club or hospitality industry experience preferred.
• Minimum five (5) to ten (10) years’ experience in Human Resources leadership positions preferably in a guest-facing or hospitality environment. Leadership experience with talent acquisition, experience with direct source recruitment highly desirable
• Experience with Workday highly desired.
• Excellent attention to detail in all things including but not limited to people analytics and metrics, service and process delivery, as well as HR and employee relations delivery.
• Excellent written and verbal communication; high quality document and report preparation.
• A demonstrated and visible passion for service – we are in the member service business, and we seek an HR professional who is excited to serve our internal team members.
• Experience as a trusted advisor to business leaders.
• Strategic thinking capabilities: ability to assess situations in the context of business strategy – that translate into execution, action, and results.
• Data-driven and analytical: appreciate the importance of using facts and data to advise and influence managers, leaders, and stakeholders.
• Strong communication and relationship building skills to effectively support and connect with a diverse team.

Additional Requirements
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits
• Competitive Pay
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Set against gentle, rolling hills with towering oak trees, native wildflowers, prickly pear cacti, and massive 50-foot cliffs above a flowing creek, Driftwood Golf & Ranch Club is Texas as you’ve always imagined it. Our private, 800-acre community gives members access to 70 acres of vineyards, a championship 18-hole golf course designed by renowned architect Tom Fazio, and magnificent natural landscapes with dramatic, sweeping views of the Texas Hill Country. Driftwood features two connected parcels: The Ranch, which focuses on a luxurious golf-centered lifestyle; and the Creek, which features the property’s most scenic areas, including the vineyard. Located just 25 minutes outside of Austin, our family-forward destination is both rural and refined. A true vision of Texas unlike any other. At Driftwood, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://www.driftwoodgolfclub.com/

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com

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