HR Representative (Onsite Benefits and Employee Relations)

Job Title
HR Representative (Onsite Benefits and Employee Relations)

Location
Dearborn and Allen Park, MI — Onsite, full-time

Position Summary
We are hiring an approachable, organized HR Representative to be the in-office face of HR. You will work alongside our external HR provider to explain benefits, manage promotions and paperwork, and listen to employee concerns. Your presence will strengthen trust, improve morale, and make HR accessible day-to-day.

Key Responsibilities

• Employee Support and Advocacy — Serve as the primary onsite contact for employee questions, concerns, and informal conflict resolution; escalate complex issues to the external HR partner or leadership as needed.

• Benefits Education and Enrollment Assistance — Explain benefit plans, guide employees through enrollment and life-event changes, coordinate with outside benefits vendors, and run regular benefits orientations and Q&A sessions.

• Promotions and Job Changes — Draft promotion letters, update job descriptions, coordinate compensation changes with payroll and leadership, and ensure documentation is complete and timely.

• Employee Relations and Case Management — Receive and document employee concerns, conduct initial fact-finding, maintain confidential records, and follow up to ensure issues are resolved or properly escalated.

• Onboarding and Offboarding Support — Assist with new hire orientation, benefits setup, and exit interviews; ensure a consistent, welcoming experience for employees.

• Policy Communication and Compliance — Help communicate company policies, support compliance with basic employment regulations, and coordinate with the external HR system for legal or complex compliance matters.

• Employee Engagement and Morale Initiatives — Partner with managers to identify morale issues, suggest improvements, and help run recognition, wellness, or development activities that boost workplace culture.

Preferred Certifications and Knowledge

• Certifications: PHR, SHRM-CP, or equivalent preferred.
• Knowledge: Familiarity with benefits plans (medical, dental, vision, retirement), leave administration, and common employment law basics.

Performance Metrics

• Employee Satisfaction — Improvement in employee feedback scores related to HR accessibility and clarity.
• Response Time — Average time to acknowledge and begin addressing employee concerns.
• Accuracy — Error rate in promotion and benefits paperwork.
• Engagement Activities — Number and impact of morale-boosting initiatives implemented.

What We Offer

• Competitive salary and benefits (administered through our external HR system).
• A supportive team environment where your role directly improves employee experience and morale.
• Opportunities to lead local engagement and development programs.