HR Specialist

HR Specialist 

Location: Hybrid – 4 days remote / 1 day onsite (shifting to 4 days onsite in Sept 2025)
Duration: July 7, 2025 – October 31, 2025

Collaborative. Respectful. A place to dream and do. These words describe life at Toyota—one of the world's most admired brands. Toyota is driving the future of mobility through innovative, high-quality solutions designed to improve lives and delight customers.

The Opportunity

Toyota's Ask HR Team is seeking a passionate and detail-oriented Experience Specialist to support its transformation initiative in how HR engages with internal team members. This role is key to delivering an exceptional digital HR help experience by providing rapid, accurate, and empathetic responses to HR inquiries submitted via a custom online platform.

Key Responsibilities

• Serve as the first point of contact for Team Toyota employees seeking HR guidance via an internal digital tool

• Provide accurate, friendly, and confidential responses in writing to 20–30 HR-related questions per day

• Research inquiries using a knowledge library of 30+ categories, escalating when needed to internal SMEs

• Apply sound judgment to triage and resolve or escalate inquiries within 24 hours

• Interpret questions that may be vague or unclear and follow up for clarification

• Identify the appropriate response based on employee classification, location, and entity

• Uphold confidentiality and professionalism in all written communications

• Support continuous improvement efforts to strengthen the Ask HR experience

Requirements (Must-Haves)

• 2–3 years of customer service or call center experience

• HR background or experience in HR-related support

• Strong written and verbal communication skills

• Comfortable handling high-volume inquiries with speed and accuracy

• Detail-oriented and highly confidential

• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Teams)

• High School Diploma or GED

• Able to learn new systems quickly

Preferred Qualifications

• Fluency in Spanish, French, or Japanese

• Bachelor's degree

• Writing or content management experience

• Familiarity with Design Thinking or HR transformation initiatives

Interview Process

• One-round video conference interview