Human Resources Assistant

About GRT Financial

At GRT Financial, we’re dedicated to helping individuals take control of their debt and regain financial confidence. Through personalized debt-resolution programs and compassionate support, our team empowers clients to reduce their financial burden and move toward a fresh start.

We believe in doing things the right way with empathy, integrity, and accountability. Every call, conversation, and decision we make helps clients feel heard, supported, and informed on their journey to financial freedom.

The Role

• Own the new hire transition process from offer acceptance through the first 90 days of employment
• Serve as the primary point of contact for new hires during pre-employment and early employment stages
• Proactively communicate with new hires via phone and email to guide them through each step of the onboarding process, including background check completion, I-9 documentation, payroll and benefits enrollment timelines, equipment shipment and setup expectations, and first-day readiness logistics
• Ensure new hires receive all necessary information for first-day training and are prepared for their start
• Ensure hiring managers are informed of incoming new hires and confirm new hires know who their supervisor is prior to start
• Coordinate with the PEO and internal teams to ensure all pre-employment and onboarding requirements are completed on schedule and in compliance with federal and state regulations
• Manage onboarding logistics, track progress, and ensure new hires receive required communications, documentation, and system access
• Maintain regular touchpoints with new employees during their first 90 days to support engagement, answer questions, and ensure a smooth transition into the organization
• Serve as a day-to-day HR contact for general employment inquiries, escalating complex matters as needed
• Maintain accurate employee records and ensure data integrity across internal systems and PEO platforms
• Support employee status changes including promotions, transfers, pay changes, and terminations, ensuring timely processing
• Assist with offboarding logistics and exit survey coordination
• Identify opportunities to improve onboarding workflows, administrative processes, and employee communications in partnership with HR leadership and the PEO
• Support HR projects, training initiatives, and policy updates as assigned
• Handle sensitive employee information with discretion and professionalism
• Maintain a thorough understanding of and compliance with all federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), company policies, and internal Standard Operating Procedures to ensure ethical and compliant client interactions.
• Thorough knowledge of applicable Company and departmental policies and procedures, as well as the willingness to learn and follow any policy or procedure that may be introduced in the future 
• Maintain an open line of communication with Management 
• Ensure and maintain the confidentiality of all personnel, clients, and company information 
• Maintain a positive and professional demeanor during all interactions with clients, fellow employees, and vendors 
• Ability to accept performance feedback in a professional manner 
• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings 
• Other duties as assigned 

Our Core Values – How We Work Together

At GRT Financial, our values aren’t slogans; they guide every decision we make and how we show up for our clients and one another.

Driven: It's how we get there

• Pedal to the metal. Drive fuels greatness. Pushing yourself to be better.

Caring: It’s why we’re here.

• It's all about others. Walk in their shoes. Show compassion.

Teamwork: It’s having each other’s back.

• Achieving our goals together. Helping each other be the best. Get to the whole by the parts.

Accountability: It’s a way of life.

• Get the job done. Own it. Do what you say.

Attitude: It’s a choice we make.

• First thing you hear is a smile. Making the best of any situation. Attitude is contagious.

Adaptable: It’s how we grow.

• Change is the only constant in life. Move forward or get left behind. Bend. Don't break.

What We’re Looking For

• High school diploma or GED.
• Minimum of two (2) year of experience in HR Administration, onboarding experience, or a related HR area.
• Strong verbal and written communication skills, with the ability to handle sensitive conversations professionally
• Demonstrated passion for helping others and delivering compassionate, solutions-focused service
• Exceptional attention to detail, organization, and follow-through
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong interpersonal, customer service, and cross-functional collaboration skills
• Proven reliability and accountability in a remote or multi-state workforce environment
• Ability to quickly learn and navigate multiple systems, including HRIS and talent management platforms
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort adopting new technologies
• Working knowledge of employment laws, HR best practices, and onboarding compliance requirements
• Knowledge of or willingness to learn FDCPA, TCPA, and related regulatory standards
• Experience supporting recruitment, onboarding, and employee lifecycle processes
• Commitment to maintaining confidentiality, data integrity, and information security
• Embodies the Company’s core values

Why Join Us?

Being part of GRT Financial means joining a team that helps people make one of the most meaningful changes in their lives: achieving financial stability. You’ll be supported by leaders who value integrity, growth, and teamwork, and you’ll see the impact of your work every day through the clients you help.

Position Details 

Job Type: Full-Time

Start Date: 

Work Schedule: Monday through Friday, 8:00 AM – 5:00 PM CST.

Reports To: Vice President of Human Resources

Pay Type: Hourly

Compensation Rate: $20.00

This position is budgeted at the hourly rate listed above and paid on a weekly basis. Total annual earnings may vary based on hours worked and overtime eligibility. Compensation for this role is fixed at the hourly rate and is not negotiable and is determined by the responsibilities and requirements of the position, in accordance with applicable federal, state, and local laws.

FLSA Type: Non-Exempt

This position is eligible for overtime pay in accordance with federal, state, and local wage and hour laws. All hours worked must be accurately recorded and approved in accordance with company policy.

We Value Our Team’s Well-Being

We prioritize the well-being of our employees and their families through a comprehensive benefits package designed to support health, stability, and growth.

For Full-Time Employees:

• Group Health Plan – Medical, Dental, and Vision
• Health Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) Program
• Basic Life and AD&D – 100% Employer Paid
• Short & Long Disability Insurance – 100% Employer Paid
• Voluntary Life and AD&D Insurance 
• Critical Illness and Accident Insurance
• Health Care Support Program
• Educational Assistance Program 
• Adoption Assistance Program
• Paid Time Off, Holidays, and Floating Holidays

For All Employees (Including Part-Time and Seasonal):

• Employee Assistance Program (EAP)
• Financial Wellbeing Program
• Caregiver Support Program
• Training and Development Opportunities
• Marketplace Perks at Work
• Commuter Benefits Program
• 401(k) plan available with employer matching 

Benefits are effective following 30 days of employment. Benefits eligibility and availability may vary based on employment status, location, and applicable state or local laws.

Physical Requirements 

• Prolonged periods of sitting and computer use.
• Ability to use standard office equipment (computer, headset, phone).
• Manual dexterity for keyboarding and office equipment. 
• Continuous communication through virtual and digital platforms.
• Visual acuity for reviewing digital and printed documents.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment 

• 100% remote; employees must maintain a private, distraction-free workspace with reliable internet connectivity of at least 50 mbps. 
• Fast-paced, collaborative, and metrics-driven environment focused on service excellence and continuous growth.

This is a remote position open to candidates residing in states where GRT Financial is authorized to do business and employ individuals. Employment is contingent upon work authorization, state tax and payroll eligibility, and compliance with applicable federal, state, and local employment laws.

Employment Eligibility & Screening

Employment is contingent upon successful completion of applicable background checks, employment verification, and authorization to work in the United States, in accordance with federal and state law.

At-Will Employment 

Employment with GRT Financial is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Third-Party Agency & Recruiter Notice for GRT Financial

Agencies presenting candidates must have an active, non-expired Master Services Agreement and be formally engaged by a GRT Financial Recruiter. Resumes submitted outside these terms will be considered the property of GRT Financial.

Equal Opportunity Employer 

GRT Financial is an Equal Opportunity Employer. We value diversity, equity, and inclusion and are committed to creating an environment where all employees can thrive. Employment decisions are based on qualifications, performance, and organizational need.

Ready to Make a Difference?

If you’re passionate about helping people, thrive on problem-solving, and want to join a company that values compassion and accountability, we’d love to hear from you. Join GRT Financial and help clients reclaim control of their financial future, one conversation at a time.