Human Resources Business Partner

About Us

Toucan Gaming is Louisiana’s fastest growing video poker gaming and amusements provider. We have venues across the state that deliver exciting, high-performing gaming spaces that keep guests coming back. But the real power behind our success? The people who make it happen every day.

We know that great experiences start with great employees; the ones who bring energy, professionalism, and personality every day. As an employer, we are committed to supporting our team with the tools, training, and culture needed to thrive. Whether you are managing a location, keeping machines running smoothly, or creating a welcoming environment for our guests, you are an essential part of what makes Toucan Gaming shine.

We live by a set of core values that guide everything we do:

• Share our enthusiasm & optimism
• Constant & never-ending improvement
• Be humble & open
• Collaborate & work together for the greater good of our team
• Relax & enjoy the journey!

Collaborating with us means being part of a close-knit, fast-moving team where your contributions matter. If you are enthusiastic about gaming, hospitality, and being part of something exciting, we would love to have you on board.

Job Description:

ABOUT ACCEL ENTERTAINMENT/Toucan Gaming (LA)

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments and 20 self-owned gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, fraternal and veteran establishments, as well as brick and mortar casinos and horse racing venues.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company also owns and operates Fairmount Park Casina & Racing, which opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year.

Toucan Gaming (Toucan) is a subsidiary of Accel and is Louisiana’s fastest growing gaming and amusements provider. It is set apart from others by its entrepreneurial and ambitious team focused on creating outstanding gaming experiences and developing the most profitable gaming locations.  Toucan specializes in providing state-of-the-art video poker devices to licensed truck stops, bars, taverns and convenience stores across Louisiana and creating a & Enjoy vibe to elevate the gaming experience. Toucan’s sales and support is statewide, with offices in Shreveport, Lafayette, and coming soon to New Orleans. 

SUMMARY

The primary responsibilities of the Human Resources Business Partner (LA) include but are not limited to aligning HR initiatives with business objectives while supporting organizational needs. The role encompasses key areas such as talent management, employee relations, compliance, and HR operations. Strong communication and leadership skills are essential for building effective relationships and fostering a culture of inclusivity, diversity, and professional growth.

DUTIES AND RESPONSIBILITIES

• Collaborates with fellow HR Business Partners to ensure consistency in practice and to support alignment of employees with overall business objectives.
• Aligns employees with business goals by partnering with leaders to develop strategies that drive organizational effectiveness.
• Enhances employee performance by evaluating performance reviews and job descriptions, and by collaborating with the compensation team to recommend increases that reflect both individual contributions and market competitiveness.
• Supports employee development through coaching, identifying learning opportunities, and recommending career development strategies.
• Elevates recruitment efforts by managing full-cycle recruitment for all exempt and non-exempt positions, including interviewing, offer letters, onboarding, and conducting reference checks.
• Supports orientation and onboarding processes to ensure new employees are effectively integrated into the organization.
• Provides HR solutions to resolve personnel grievances, including managing employee relations, conducting investigations, counseling, coaching, and leading exit interviews.
• Advises and administers terminations and responds to all unemployment claims in a timely and compliant manner.
• Augments career development by partnering with managers and employees to identify growth paths and succession planning opportunities.
• Fosters positive employee relations by cultivating a respectful, productive, and engaging workplace environment.
• Reinforces company policies and practices by developing and administering HR policies and procedures aligned with business needs and legal requirements.
• Facilitates training sessions on topics such as compliance, leadership development, and workplace best practices. Works collaboratively with Training and Development.
• Coordinates and facilitates employee events to promote engagement and a positive workplace culture.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Performs other duties as assigned.Top of Form
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QUALIFICATIONS

• Associate degree or above preferred or a combination of education and experience
• Degree in Human Resources Management preferred.
• Minimum of 8 years’ experience in resolving employee relations issues.
• Knowledgeable in various human resources disciplines including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.
• Strong leadership skills.
• Excellent verbal and written communication skills.
• Proactive nature.
• Excellent interpersonal skills.
• Excellent organization skills and meticulous attention to detail.
• Highly organized.
• Good people skills.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• This position operates in a professional office environment.  This role routinely uses standard office equipment (computers, phones, fax machines, photocopiers, and filing cabinets).
• Occasionally required to travel to other offices.
• Frequently required to stand, sit, walk, talk, and hear
• Frequently required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to utilize hand and finger dexterity, including calculating figures and use of a keyboard
• Occasionally required to lift/push weights up to 50 pounds
• Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus
• Noise level in the work environment is usually moderate

BENEFITS

• PTO / Wellness Days / Floating Holidays
• Medical / Dental / Vision Insurance
• Life / AD&D / Hospital Indemnity / Critical Illness / Accident Insurance
• STD / LTD
• Legal / ID Theft Insurance
• FSA (Health Care, Dependent Care, Limited Purpose) / HSA
• Traditional and Roth 401(k)

The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Base Pay Range:

$75,000-85,000/yr

Toucan Gaming is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.