Human Resources Business Partner

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Job Description:

At Team Car Care, we are committed to delivering a best-in-class teammate experience so we can create guests for life. The Human Resources Business Partner (HRBP) plays a critical role in bringing this to life by supporting our field leaders and teammates across a distributed, hourly workforce. The position will be based in Northern IL and Wisconsin.

This role serves as a coach to General Managers and District Managers and a trusted advocate for teammates, helping to foster a culture rooted in our RITTE values—Respect, Integrity, Teamwork, Trust, and Excellence.

The HRBP partners closely with operations to strengthen leadership capability, improve teammate engagement, and ensure consistent, compliant people practices. This role also supports labor planning, talent acquisition for key leadership roles, and proactive teammate relations.

Key Responsibilities

Field Leadership & Coaching

• Serve as a strategic partner and coach to General Managers and District Managers, strengthening leadership capability and accountability
• Reinforce Team Car Care’s RITTE values in daily operations and leadership behaviors
• Provide guidance on performance management, feedback, and development conversations
• Support leaders in building high-performing teams that deliver an exceptional guest experience

Teammate Experience & Relations

• Champion a positive, inclusive culture where teammates feel respected, heard, and valued
• Act as a trusted resource for teammates and leaders, addressing concerns with fairness and consistency
• Identify trends in engagement, turnover, and employee relations, and partner with leaders on proactive solutions
• Help create an environment where strong, direct relationships between leaders and teammates drive engagement and retention

Labor & Workforce Planning

• Partner with operations leaders to support effective labor planning, staffing models, and scheduling practices
• Analyze labor data and trends to identify opportunities to improve productivity and control costs
• Support initiatives that balance operational efficiency with a strong teammate experience

Talent Acquisition & Development

• Partner with hiring managers to recruit and select Crew Chief and above roles, ensuring strong hiring decisions
• Support structured, consistent interviewing practices aligned with Team Car Care standards
• Assist in onboarding and development of new leaders to drive early success
• Contribute to succession planning and internal talent pipeline development

Employee Relations & Compliance

• Provide expert guidance on company policies, procedures, and employment practices
• Support or lead investigations, ensuring timely, fair, and consistent outcomes
• Ensure compliance with all federal, state, and local employment laws
• Maintain accurate documentation and support risk mitigation efforts

Teammate Engagement & Labor Awareness

• Partner with leaders to foster a culture of open communication, trust, and responsiveness
• Proactively identify and address workplace concerns to strengthen teammate satisfaction
• Provide guidance to leaders on maintaining a positive work environment that supports strong teammate relationships and engagement
• Support leadership in navigating labor relations matters in a compliant and professional manner

Training & Development (Employee Relations & Teammate Experience)

• Design and deliver employee relations training for General Managers and District Managers, including performance management, conflict resolution, coaching conversations, and maintaining a positive workplace culture
• Facilitate teammate relations and leadership training that strengthens trust, engagement, and open communication across stores
• Partner with operations and training teams to support and enhance new teammate orientation, ensuring alignment with Team Car Care’s culture, expectations, and RITTE values
• Lead or support leadership onboarding sessions for Crew Chiefs and above, reinforcing expectations around people leadership and teammate experience
• Identify training gaps based on trends in turnover, engagement, and employee relations, and implement targeted learning solutions
• Ensure training content is practical, field-friendly, and immediately actionable for store leaders
• Measure training effectiveness through turnover trends, engagement insights, and employee relations metrics, and continuously improve programming

Qualifications

Education

• Bachelor’s degree required
• Master’s degree (MBA, HR, or related field) preferred

Experience

• 5+ years of progressive HR experience, including HRBP or field-based HR roles
• Experience supporting a multi-site, hourly workforce (retail, automotive, QSR, or similar environment preferred)
• Strong background in employee relations, leadership coaching, and workforce planning
• Experience with labor relations and union environments preferred

Skills & Competencies

• Strong business acumen with the ability to connect people strategy to operational results
• Proven ability to coach and influence field leaders
• Excellent relationship-building and communication skills
• Ability to operate independently in a fast-paced, field-based environment
• Data-driven mindset with the ability to identify trends and drive action
• High level of integrity, professionalism, and sound judgment

Work Environment & Travel

• Field-based role supporting locations across your region
• Will travel to support areas beyond region as needed
• Regular travel required (50–70%)
• Flexible schedule to meet the needs of the business

Our Culture

At Team Car Care, everything we do is grounded in our RITTE values:

• Respect – We treat everyone with care and professionalism
• Integrity – We do the right thing, always
• Teamwork – We win together
• Trust – We build strong, honest relationships
• Excellence – We deliver the best for our teammates and our guests
   

We believe that when we invest in our teammates, we create guests for life.