Human Resources Coordinator

The Human Resource Coordinator facilitates the human resource processes for all locations and departments including recruitment, hiring, onboarding, employee benefits, leaves of absence, workers compensation, contractual pay and step increases, and offboarding. This role provides technical and end user support for the recruitment and onboarding systems, and resolves benefit-related questions and issues, acting as liaison between employees and insurance providers. The Human Resource Coordinator ensures benefit plans are administered in accordance with federal and state regulations and that plan provisions are followed. This role provides administrative support to the human resource function as needed, including record-keeping, mandatory training, file maintenance and HRIS entry.

• Recruits, participates in interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with department managers to understand skills and competencies required for openings and sources qualified candidates.
• Works with hiring managers to determine new hire and promotional placement on the salary schedule, generate offer letters, and send rejection notices to non-selected candidates.
• Facilitates hiring and onboarding processes including acquiring, background checks, pre-employment drug tests and physical, and employee eligibility verifications. Meets with benefit eligible hires regarding benefit offerings. 
• Processes benefits enrollments and changes, employment status changes, annual and step wage changes, terminations and the preparation of Council Action Forms.  Updates deductions through payroll and provides insurance vendors with enrollments or changes to ensure accurate record-keeping and proper deductions.
• Verifies the enrollment and calculation of the monthly premium statements for group insurance policies and resolve administrative problems with the carrier representatives.
• Coordinates with third party for direct billing, COBRA continuation, and retiree insurance. 
• Handles employment-related inquiries from applicants, employees, and supervisors, escalating complex, investigative, disciplinary, or sensitive matters to the appropriate staff.
• Review and respond to unemployment claims with appropriate documentation. Review monthly unemployment statements.
• Conducts audits of payroll, benefits or other HR programs and recommends corrective action.
• Coordinates benefit open enrollment, including informational meetings and communications, enrollment materials, benefit fair event planning, and data updates into appropriate insurance vendor portals.
• Processes workers’ compensation claims, facilitates return to work restrictions, handles OSHA reporting.
• Coordinates leave of absences including FMLA and MN Paid Leave (MPL). Acts as a resource for managers and employees.  Assists with ADA accommodation requests.
• Maintains manager and employee reference information including intranet, forms, guides, and other materials.
• Coordinates the employee wellness program, including development and promotion of events, activities, and offerings.  Facilitates wellness team meetings.   
• Serves as system administrator for Neogov (recruitment, hiring, onboarding, performance management, and offboarding) functionality.  Creates electronic forms and workflows within the system.  Provides technical support for candidates, employees, and manager.
• Handles data requests including benefit census reports, employee wage verifications, requests for police candidate background information; salary comparables from other cities, assists with pay equity reporting, and other reporting required by federal or state entities.  
• Prepare and maintain biweekly employee reports, new-hire and absentee reports. Maintain and update company organizational charts, phone directory and other requested reports as needed.
• Researches, analyzes, recommends, and leads the implementation of various H.R. programs, processes and procedures, as assigned. 
• Assists with the development of the seasonal and temporary pay plan, gathering market comparison data and collaborating with department heads and managers.
• Participates in collective bargaining negotiations.   Attends negotiation meetings as needed, prepares bargaining documents as assigned, and assists in the interpretation and application of contracts.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, employment law, benefits, and payroll functions.

Minimum Qualifications: 
Requires a minimum of a bachelor’s degree in human resources, business management, public administration, or closely related area and at least 3 years of progressively responsible experience in human resources, employee benefits, or closely related experience; and/or an equivalent combination of education and experience.  Requires a working knowledge of Human Resources policies, practices, and laws.  
 
Preferred Qualifications: 
Professional certification in Human Resources, Compensation, Benefits, or Payroll.  
Experience in public sector – city, county, state, or school district.
Experience in a union environment, administering collective bargaining agreements   

Essential Skills and Abilities to perform the work :

• Working knowledge of recruitment, hiring, and workforce management laws and best practices. 
• Working knowledge of leave of absence, workers comp, and ADA laws and regulations.
• General knowledge of employee benefits programs such as health, dental, vision, disability, life insurance, flexible spending accounts, HSA accounts, PERA pension, and 457 retirement plans.  
• Knowledge of bargaining agreement terms and conditions pertaining to salaries, benefits, or other provisions related to job assignments.
• Understanding of data privacy laws, record retention, and records management
• Excellent verbal and written communication skills.
• Excellent interpersonal, customer service, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.

Work Environment:

Works in a public service environment. Will deal with clients, city personnel, elected officials, and public requiring judgment and discretion when dealing with the public matters that can involve some disagreeable human interactions. 

Physical Job Requirements:

Pay and Benefits Information:
This position is a non-union position.  Maximum placement upon hire is step 7 on the salary schedule and is dependent on qualifications and experience.  Benefits include paid time off, health, dental, vision, life, disability, and pension.  Complete benefit information can be found here:  IGH Benefit Summary - 2026.pdf