Human Resources Generalist

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

The HR Generalist at IOA at Home is a multifaceted role responsible for delivering high-quality HR services across operations, payroll, benefits, leaves of absence, and compliance. This position serves as a primary point of contact for employees and managers, ensuring timely and accurate HR support, payroll processing, and benefits administration. The HR Generalist partners closely with Payroll, Accounting, and other functional teams to maintain compliance, drive process improvements, and foster a welcoming and engaging employee experience.

This is a hybrid HR Generalist role based in Sacramento, requiring three in-office days per week.

Employee Experience & Operations

• Facilitate innovative and engaging New Hire Orientation (NHO) and first-day experiences for all IOA at Home team members, including I-9 electronic verification (eVerify).
• Partner with Talent Acquisition and Operations leaders to support high-volume hiring initiatives for Home Care Aides, including onboarding readiness, compliance clearance (e.g., background checks, Livescan, TB), and new-hire readiness.
• Administer pre-employment processes, enter new hires and employee status changes, and ensure data integrity in HRIS (Workday).
• Respond to employee and manager inquiries via Workday Help, triage, investigate, and resolve issues within service level agreement deadlines.
• Maintain employee personnel records.
• Work closely with Employee Relations to administer performance management, address employee relations issues, and navigate IOA’s learning management systems.
• Create and maintain Standard Operating Procedures (SOPs) and user guides for process and system training.

Payroll Administration

• Ensure timely and accurate bi-weekly payroll processing for exempt and non-exempt staff, including salary changes, deductions, garnishments, and taxes.
• Maintain accurate payroll records and reports, including documentation of salary changes and pay discrepancies.
• Ensure compliance with federal, state, and local wage and hour laws.
• Collaborate with Payroll Manager and Accounting/Finance to align policies and controls with US GAAP.
• Develop and streamline bi-weekly auditing measures to identify and prevent payroll discrepancies.
• Serve as main point of contact for payroll and payroll compliance inquiries.

Benefits, Leaves of Absence, & Workers’ Compensation

• Administer health and welfare benefits programs, with emphasis on leaves of absence management and workers’ compensation.
• Respond to employee benefit, workers’ compensation, and leave inquiries, ensuring accuracy of benefit changes in Workday and carrier systems.
• Collaborate with vendors, benefits carriers, and consultants for implementation and management of benefits, flexible spending accounts, leave of absence, and retirement savings plans.
• Manage unemployment claims, Paid Parental Leave, and SDI through EDD.
• Apply knowledge of ERISA, IRS, DOL, COBRA, and HIPAA regulations to ensure compliance.
• Facilitate annual compliance audits and reporting, including worker’s compensation, plan audits, and 5500 filings.
• Assist with annual Benefits Open Enrollment, communication campaigns, and employee outreach.
• Disseminate required annual reports and notices (SARs and 1095Cs).

Process Improvement & Compliance

• Drive process improvement and documentation across HR, payroll, and benefits functions.
• Ensure compliance with company policies, practices, and regulatory requirements.
• Lead or participate in internal audits of employee lifecycle transactions (new hires, promotions, transfers, terminations).
• Maintain confidentiality and handle sensitive materials discreetly.
• Other duties as assigned

Required Qualifications

• B.A./B.S. degree in Human Resources, Business Administration, Accounting, or related field, or equivalent education plus experience.
• 3–5 years’ experience in Human Resources, payroll processing, and benefits administration.
• 2 years’ experience in Workday HRIS and Payroll preferred.
• Experience working in a customer or employee service environment.
• Demonstrated proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Hybrid but needs to be flexible on days and ability to travel to other IOA locations as needed.

Desired Qualifications & Skills

• Knowledge of payroll functions, including preparation, balancing, internal control, and payroll taxes.
• SPHR, PHR, CPA, or CPP certification preferred.
• Experience administering and complying with employee benefits requirements (403(b), COBRA, San Francisco health ordinances).
• 1–2 years’ experience managing Leave of Absences in California preferred.
• Strong analytical, organizational, and customer-service skills.
• Ability to manage, prioritize, and track multiple projects and meet deadlines.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work independently and as a team member.
• Strong flexibility and ability to shift priorities as needed.

COMPENSATION

Range: $85,000 - $95,000/Annual

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

• Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
• All official communication will come from a verified IOA email address.
• If you receive any suspicious communication or requests, report them to talentacquisition@ioaging.org.
• All legitimate job openings can be found on the Institute on Aging Careers Page.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.