Human Resources Generalist

The purpose of this classification is to perform responsible and independent administrative work in support of the planning, organizing and implementing of the City's Human Resources programs under general direction and supervision. This position works in a highly functioning team environment, so an employee in this classification will receive work assignments, performance-related feedback, and training from any employee in the department who is at the management level. The HR Generalist also provides Human Resources guidance and consultation to management and employees within their liaison departments.

An employee in this classification provides material support involving various HR disciplines based on assignment. An employee may be assigned to more than one (1) discipline at a time. Areas of assignment include, but are not necessarily limited to, full cycle recruitment; onboarding; benefits maintenance; wellness; training coordination; records management; engagement; recognition; compensation & classification; employee relations, labor relations, leave administration, HRIS; and other Human Resources-related functions.

Serves as the HR liaison to employees in designated departments and/or for designated HR functions.

Recruitment
Performs full cycle recruitment and selection functions for assigned departments including scheduling, preparing and releasing job postings, screening applications, and communicating with applicants regarding status.

Works with hiring managers to create assessments and to prepare and conduct interviews; administers assessments; conducts verifications of employment and reference checks; schedules and prepares documents for pre-employment physical and criminal history check appointments and runs pre-employment reports.

Creates, maintains, updates and archives recruitment documents and software records.

Coordinates, implements, and facilitates on-boarding and new hire orientation; prepares packets for new hire orientation; prepares and sends on-boarding information to new hires; and assists with the preparation and facilitation of quarterly orientation programs.

Benefits & Wellness
Assists in the maintenance of group insurance benefits for participants.

Processes enrollments, changes, and terminations of participants in benefit plans and programs.

Assists with troubleshooting employee benefit claim issues or concerns.

Assists with open enrollment and serves as a liaison between City employees, retirees, participants and plan providers.

Assists with the planning and coordination of various events including the Benefits and Wellness Fair, career fairs, and employee recognition & engagement programs.

Assists in the implementation of a variety of educational programs promoting wellness and preventive health approaches.

Classification & Compensation
Coordinate classification and compensation activities.

Generates reports as needed related to compensation and/or classification, including pay-period reporting, records requests, Department of Revenue, Department of Labor, budget/FTE status reports, union requests, and audit reports.

Conducts Wage and Hour audits & FLSA tests in accordance with Federal guidelines and implements and monitors Wage and-Hour compliance in accordance with Fair Labor Standards Act. Designs compliance procedures accordingly.

Reviews salary market studies to ensure salaries are competitive according to market.

Reviews, updates and maintains existing, new and updated job descriptions for alignment with the City’s classification structure.

Implements and communicates approved pay ranges for reviewed job descriptions.

Responds to comp/class-related questions from managers and employees.

Training
Assists in the facilitation of staff development training and branding initiatives.

Schedules participants into training sessions.

Tracks participants and training records.

Enters training records into database and maintains it.

Performance Management
Works directly with Directors, Managers, and Supervisors in addressing performance and behavior-related employee issues, as needed.

Performs fact-finding inquiries and drafts/reviews performance documentation as needed.

Creates Performance Improvement Plans (PIP) for employees with low productivity.

Employee and Labor Relations
Responds to complaints and questions related to department operations with customer-first focus.

Works with Directors, Manager, and Supervisors with disciplinary action situations; prepares documentation for disciplinary actions; schedules and attend meetings with employees, as needed .

Assists with grievance process and interprets collective bargaining provisions, as needed.

Records Management, HRIS, & Office Administration
Processes written and telephone request for employment/mortgage verification by retrieving information from computer and personnel records.

Assists with planning and executing employee recognition events and programs.

Compiles or monitors various administrative and statistical data pertaining to human resource operations; performs research as needed; makes applicable calculations; analyzes data and identifies trends; prepares or generates reports; maintains records.

Promptly scans documents into records management system, ensuring proper template is used and verifying accurate file maintenance. Properly and timely dispositions records. Maintains personnel files in compliance with applicable legal requirements. Periodically audits the database to ensure accuracy.

Prepares and responds to Public Records Requests, including preparation and redaction of employee files for public viewing.

Responds to complaints and questions related to department operations; provides information, researches problems, and initiates problem resolution with customer-first focus.

Receives and records citizen complaints; forwards complaints to appropriate department and/or staff for resolution; and tracks complaint resolution.
Answers the telephone and greets visitors to the department; provides information, guidance, and assistance; takes and relays messages or directs calls/visitors to appropriate personnel; returns calls as necessary.

Performs general clerical tasks and provides high level of customer service in support of overall department operations, which include greeting the public, fielding phone calls, copying documents, sending/receiving e-mailed, faxed and scanned documentation, shredding confidential or obsolete documents; logging, routing, and tracking of various Human Resources related documents.

Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, records management, e-mail, and other software programs. Utilizes various HRIS programs and reporting.

Establishes and maintains department databases, automated files, lists, and computer records; enters and updates data in databases, to include confidential information; researches and retrieves data from information systems; queries records and reports; and generates reports, lists and other documents from databases.

Composes, edits, types and processes emails, letters, forms, correspondence, administrative forms, lists, spreadsheets, work orders, and a variety of reports including operational, program related reports; collects and/or compiles information for inclusion in surveys, reports, charts, forms and other documents; and creates mailing lists, forms and other resources to support clerical and administrative activities.

Prepares folders; maintains files of department correspondence, program records, legal documents, and other documents; photocopies and files documents; distributes materials via mail, facsimile and other methods of transport; and requests information from other departments and/or parties as necessary to complete department records/files. Receives, dates and distributes incoming mail; and prepares outgoing mail.

Cross trains with other departmental staff as needed and serves as backup for other HR functions.

COMMUNICATION COMPETENCIES
 
The ability to clearly communicate Department and City Goals, Policies, Strategic Plans and other key information to employees and peers using multiple communication platforms including e-mail and social The ability to clearly communicate Department and City Goals, Policies, Strategic Plans and other key information to employees and peers using multiple communication platforms including e-mail and social media.
 
Effectively communicates with supervisor, employees, other departments, contractors, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
 
Accurately and expeditiously responds to inquiries for information from various individuals.
 
Ability to prepare accurate and thorough written records and reports.
 
Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal direction.
 
Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters.
 
Ability to provide high quality customer service.
 
Ability to effectively communicate digitally, orally, and in writing.
 
Ability to analyze data and identify trends.
 
Ability to reach consensus between individuals.
 
Ability to deal effectively across all levels of the organization.
 
Ability to quickly adapt to change and keep a flexible approach to work.
 
Ability to establish and maintain effective and harmonious working relationships during all interactions in the performance of duties.
 
Ability to provide clear direction and effectively communicate policies to eliminate or reduce potential conflicts.
 
Ability to create a work environment to encourage excellence, to reward performance and to embrace change
 
KNOWLEDGE, SKILLS AND ABILITIES
 
Knowledge of federal, state, and local laws, ordinances, policies, standards, regulations, and practices applicable to labor relations, human resource issues, equal employment opportunity, ADA, FMLA and civil service rules and regulations or the ability to rapidly acquire such knowledge in a reasonable period.
 
Ability to prepare accurate and thorough written records and reports.
 
Understanding of dispute resolution and compensation administration.
 
Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal supervisory direction.
 
Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters.
 
Experience with employment law and labor relations.
 
Skill in effectively managing and completing multiple assignments in a fast-paced environment.
 
Skill in attention to detail.
 
PHYSICAL AND SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS
 
Physical Ability:  Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
 
Sensory Requirements: Tasks require the ability to perceive and discriminate visual cues or signals.  Tasks require the ability to communicate orally.
 
Environmental Factors:  Essential functions are regularly performed in usual office conditions with rare exposure to adverse environmental conditions.
 
The City of Boynton Beach, Florida, is an Equal Opportunity Employer (EEO) and Affirmative Action Employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Personnel Rules, Collective Bargaining Agreements, or bona fide occupational qualifications).
 
Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if he/she has a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
 
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.
 
VETERANS' PREFERENCE:
Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority in the City’s hiring process. Additionally, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment by the City.