Human Resources Manager (20 hours per week)

About HealthQ: 

Established in 1971, HealthQ has been a trailblazing and trusted non-profit organization providing sexual and reproductive healthcare in Massachusetts’ North Shore and Merrimack Valley for over 50 years. At HealthQ we are committed to providing exceptional reproductive and sexual health care to all who need it without judgment and without barriers. We provide birth control, abortion, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services.

POSITION SUMMARY:

The Human Resources (HR) Manager is responsible for overseeing HR operations, ensuring compliance with employment laws, and fostering a positive workplace culture at our sexual and reproductive health organization which includes 30 employees across three health centers. This role leads key HR functions, including employee relations, performance management, benefits administration, and recruitment while aligning HealthQ’s mission and values with HR strategies.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

Employee Relations & Culture

• Serve as a trusted advisor to employees, managers and directors on employee engagement and HR-related matters.
• Promote an inclusive, diverse, and equitable workplace aligned with HealthQ’s values.
• Address and resolve employee concerns, conflicts, and grievances in a fair and timely manner.
• Support leadership in fostering a culture of accountability, engagement, and professional growth.
• Facilitate the planning and execution of employee appreciation events and activities. 

Recruitment & Onboarding

• Oversee full-cycle recruitment process, including job postings, sourcing qualified candidates, conducting interviews, and offer negotiations.
• Partner with hiring managers to develop and execute effective recruitment strategies.
• Facilitate new hire onboarding and orientation to support employee success.
• Participate in workforce planning including scalable growth and succession planning. 

Performance Management, Development & Retention

• Guide managers in implementing performance management practices, including goal-setting and evaluations.
• Train, coach, and support managers to navigate HR-functions including performance evaluation, training, accountability / adherence to policies, promotion, and separation.
• Provide coaching and guidance to employees on career growth opportunities.
• Collaborate with managers to update job descriptions across the agency as needed and implement a system for periodic review and updates to descriptions.
• Support leadership in developing training and professional development programs.
• Act as an objective third-party in conflict situations and communicate to executive leadership any circumstances that may raise legal issues for the organization. 
• Identify, analyze, and initiate appropriate actions to resolve any unsatisfactory pattern of employee turnover.

Compliance & HR Policies

• Ensure compliance with federal, state, and local employment laws and regulations.
• Maintain and update HR policies, procedures, and the employee handbook as needed.
• Ensure policies and procedures are reviewed with an equity-centered lens. 
• Support investigations related to workplace issues, ensuring equitable and legally compliant resolutions.
• Participate in and conduct routine compliance audits. 

Compensation, Benefits & HR Operations

• Oversee benefits administration, including open enrollment, leave management, and employee support.
• Serve as the primary point of contact for employees regarding benefits, leave policies, and workers' compensation claims, providing guidance and support as needed.
• Periodically review HealthQ’s salary scales and benefits plan for consistency and competitiveness.
• Manage HR systems and maintain accurate employee records.
• Monitor and analyze HR metrics to drive data-informed decision-making.
• Manage, maintain, evaluate, and improve HRIS and LMS systems.
• Participate in budgetary discussions and forecasting related to salaries and benefits. 

Payroll Processing:

• Ensure timely and accurate payment of employee wages and benefits.
• Process employee time and attendance data for payroll purposes. 
• Prepare and distribute paychecks and direct deposits.
• Maintain accurate payroll records and reports.
• Process payroll changes, such as new hires, separations, and pay adjustments.

Other Responsibilities

• Perform other duties as assigned.

Experience/Skill Requirements

The following requirements and skills are considered essential:

• At least five (5) years of progressive HR specific experience with at least two (2) years of leadership / supervisory experience. 
• Working knowledge of federal and state employment laws/regulations, payroll regulations, and HR best practices. 
• Utilization of an equity-centered approach to people operations and human resources. 
• Experience handling sensitive employee relations matters with discretion and professionalism.
• Commitment to reproductive health care, equity, and social justice.
• Ability to manage complexity and ambiguity.
• Demonstrated proactive approach, problem-solving ability, and strong ethical standards.
• Strong attention to detail and accuracy. 
• Excellent organizational and communication skills.
• Ability to work independently and as part of a team. 
• Proficiency in MS Office, HRIS systems and other HR technology.

Education/Knowledge Requirements

• Bachelor’s degree in Human Resources, Business Administration, or another related field.
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) is preferred.
• Experience in a healthcare, nonprofit, or mission-driven organization.
• Bilingual preferred, especially Spanish.

COMPENSATION AND BENEFITS

Compensation

The compensation range for this position is $25.10–$31.38 per hour, which reflects the range for early to mid-career professionals. Starting salaries are primarily determined by years of experience a candidate brings to the role. HealthQ offers annual increases.

WORK SCHEDULE:

This position works fully onsite. HealthQ’s health centers are open Monday - Friday between 8:30 am - 7:30 pm. The position offers some flexibility in determining a work schedule that aligns with staff and organizational needs. Occasional early morning, evening, and weekend hours may be required based on organizational and project needs. 

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to utilize devices for data entry. The employee is frequently required to stand; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee may occasionally be asked to lift up to 25 pounds. The vision requirements include: close vision, color vision and depth perception and the ability to read 10 point or larger type. The employee must be able to communicate in a manner understood by most people and must communicate effectively in English both orally and in writing sufficient to prepare and send reports, and to interact with staff and peers. The employee must be able to use customary office equipment and software.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is required to take normal safety precautions, such as avoidance of falls, etc. The employee is exposed to infection on a rare to occasional basis. The work area is adequately lit, heated, and ventilated. The noise level in the environment is moderate. Regular travel to conduct business is necessary. 

TO APPLY:

Candidates should submit a cover letter outlining their interest and qualifications, along with a CV/resume.

Applications will be reviewed on a rolling basis. There will be 3 rounds of interviews: The process will include a preliminary screening interview with a member of HealthQ's team, two subsequent rounds of interviews with members of the HealthQ team, including a final round in person interview, and a written/homework component. Any applicants who are invited to, and complete, the final round with a written component will receive a stipend for their work, regardless of whether they are selected to move forward. Our desired start date for this candidate is June 2025.

If you need accommodations to increase accessibility and to fully participate during the hiring and interview process, please contact rachelz@healthq.org.

A Note to Potential Candidates:

Studies have shown that women, trans, non-binary, and BIPOC folks are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.