Human Resources Manager

ABOUT CHETOLA RESORT

For over 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury haven where adventure meets tranquility—blending refined hospitality with immersive outdoor experiences, from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, attracting an affluent clientele to this year-round destination.

THE ROLE

Chetola Resort is seeking an experienced, people-focused, and operationally strong Human Resources Manager to support the day-to-day execution of the People & Culture (HR) function. This role is responsible for driving a high-quality employee experience across the full lifecycle—from recruiting and onboarding to engagement, performance, and compliance—while ensuring HR operations run efficiently and consistently across the resort.

Reporting to the Director of People & Culture, the Human Resources Manager serves as a trusted partner to department leaders, providing guidance, coaching, and hands-on support to build high-performing teams aligned with Chetola’s service standards and values.

This role is ideal for someone who thrives in a dynamic hospitality environment, brings strong HR fundamentals, and is eager to make a meaningful impact on both the employee experience and overall business performance.

WHAT YOU’LL DO

Employee Experience & Engagement

• Serve as a primary HR partner for employees and managers, providing guidance on employee relations, performance management, and workplace concerns.
• Lead and execute employee engagement initiatives, recognition programs, and events that strengthen culture and retention.
• Support and coach managers on feedback, accountability, and team development to drive performance and alignment.
• Ensure consistent application of policies, practices, and Chetola’s service standards across all departments.
• Maintain a high level of professionalism, discretion, and confidentiality in all employee matters.

Recruiting & Onboarding

• Partner with department leaders to develop and execute effective recruiting strategies aligned with staffing needs and seasonality. 
• Oversee the full-cycle recruiting process, including job postings, candidate screening, interviewing coordination, and offer management. 
• Ensure a seamless and high-quality onboarding experience, including orientation, systems setup, and early-stage employee support. 
• Monitor hiring timelines, workforce needs, and onboarding effectiveness to continuously improve outcomes.

HR Operations & Compliance

• Oversee HR administration, including employee records, job classifications, compensation changes, and timekeeping accuracy within Paylocity. 
• Ensure compliance with federal, state, and local employment laws, as well as company policies and procedures. 
• Manage and support benefits administration and leave of absence processes. 
• Lead audits and reporting related to HR data and compliance to ensure accuracy and consistency. 
• Support the implementation and refinement of HR systems, policies, and standard operating procedures.

Performance & Organizational Effectiveness

• Support performance management processes, including coaching managers, facilitating reviews, and reinforcing accountability. 
• Partner with leadership to identify talent needs, succession opportunities, and development priorities. 
• Help drive alignment between business goals and people strategies, ensuring teams are structured and supported effectively.

Continuous Improvement

• Identify opportunities to improve HR processes, systems, and the overall employee experience. 
• Stay current on HR best practices, hospitality trends, and employment law updates. 
• Lead or support key People & Culture initiatives that enhance operational excellence and workplace culture.

Collaboration & Communication

• Act as a trusted advisor to department leaders, supporting decision-making related to people, staffing, and performance. 
• Model and reinforce Chetola’s Values and Experience Standards in all interactions. 
• Partner cross-functionally to support resort-wide initiatives and ensure strong communication and alignment. 
• Contribute to building a consistent, high-performing leadership culture across the organization.

ATTENTION TO DETAIL IN ACTION

• Ensure every new hire experience is fully prepared, seamless, and welcoming from day one. 
• Maintain accurate employee data and HR records—recognizing small details have big impact. 
• Communicate clearly and follow through consistently on employee and manager needs. 
• Apply policies and processes with consistency, fairness, and precision. 
• Anticipate needs and proactively address gaps before they impact operations or the employee experience.

ABOUT YOU

• You are a people-centered leader who brings both empathy and accountability to your work. 
• You have a strong sense of ownership and take pride in building high-performing teams and a positive, consistent employee experience across the organization. 
• You operate with a proactive, solutions-oriented mindset—anticipating challenges, addressing issues directly, and continuously improving how work gets done. 
• You are equally comfortable supporting employees, coaching managers, and partnering with leadership to drive business outcomes. 
• You communicate clearly and confidently, navigating sensitive situations with professionalism and discretion. 
• You follow through on commitments and maintain a high standard of reliability and consistency. 
• You thrive in a collaborative, fast-paced hospitality environment. 
• You are energized by the opportunity to make a meaningful impact on both people and operations. 
• You are excited to grow as a leader in People & Culture, with a focus on strengthening culture, developing talent, and building scalable HR practices that support Chetola’s continued growth.

REQUIREMENTS

• 4+ years of progressive experience in Human Resources or People Operations, with at least 1–2 years in a generalist or leadership capacity (hospitality experience strongly preferred). 
• Demonstrated experience supporting managers with employee relations, performance management, and coaching. 
• Strong knowledge of HR operations, including recruiting, onboarding, payroll/timekeeping, and benefits administration. 
• Working knowledge of federal, state, and local employment laws and HR compliance requirements. 
• Experience with HRIS/payroll systems (Paylocity experience preferred). 
• Excellent interpersonal, communication, and problem-solving skills, with the ability to influence and build trust across all levels of the organization. 
• High level of organization, attention to detail, and ability to manage multiple priorities in a dynamic environment. 
• Proven ability to handle confidential and sensitive information with discretion and professionalism. 
• Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or a related field preferred (or equivalent experience).

WHY CHETOLA

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Join a dedicated and growing team shaping the next era of a beloved mountain resort
• Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
• Competitive salary
• Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO, and on-property perks