Human Resources Manager

The City of Newberg is seeking an energetic, hands-on, working manager who will focus on the day-to-day life cycle of public employees and supervise one Senior Human Resources Generalist. To provide optimal customer service they will want to work on site, not remotely, so that they can answer questions, mentor staff, nurture employee engagement and provide training.   The position reports to the Director of Finance and provides input and guidance to the City Manager.  Interested in learning more?  Check out our brochure about Newberg's culture and benefits.  

 https://www.newbergoregon.gov/Documents/Department/Human%20Resources/HR%20Manager%20Recruitment%20Brochure.pdf

GENERAL STATEMENT

Provides strategic leadership and technical guidance to the Director of Finance, City Manager, department heads, supervisors, and employees on all Human Resource issues. Responsible for formulating and managing programs related to recruitment, selection, classification, performance evaluation, retention, and career development of all City employees. The HR Manager champions organizational culture, oversees labor and employee relations and serves as in-house plan administrator for the health, benefit, and retirement plans, as well as workers compensation insurance. 

SUPERVISION RECEIVED

Receives administrative direction and supervision from the Director of Finance.

SUPERVISION EXERCISED

Exercises supervision over Human Resources staff and volunteers as assigned.

• Provide technical assistance and interpretation to the Director of Finance, City Manager, Mayor and City Council regarding issues affecting the human resources needs of the City; attend meetings as necessary or requested to address such concerns. 
• Provide clear and transparent guidance to City employees to help them understand human resource policies and benefits.
• Develop and monitor the Human Resources Division budget, ensuring established goals are achieved within available resources; plan and organize workloads and staff assignments; train, motivate and evaluate assigned staff.
• Provide the highest level of customer service as outlined in the city and departmental customer service standards.
• Solve challenges of varying levels of complexity and design and implement solutions that serve needs of all areas of the City.
• Conduct analysis of wage and salary data to inform appropriateness of the City’s compensation plan and ensure pay equity. Responsible for periodic adjustments to the City’s compensation plan.
• Conduct research, develop strategies and perform collaborative labor negotiations. serving on the collective bargaining teams, for the City’s labor negotiations processes, ensuring collective bargaining agreements are approved by City Council.
• Maintain current information on legislative affairs, statutory changes, case law decisions and new trends relating to labor relations, employment discrimination, workers compensation, unemployment and other related topics.
• Monitor compliance with pertinent federal, state, and local laws, regulations, and ordinances, providing updates to City Administration and Department Heads Consult legal counsel, where necessary, according to city policy, to ensure that policies comply with federal and state law.
• Meet with employees, department heads and supervisors to resolve conflicts, problems, concerns and deal with sensitive or controversial issues. Investigate grievances and complaints, compile comprehensive, written investigation reports and recommend resolution maintaining compliance with labor law contracts.
• Recommend and administer necessary investigations, disciplinary actions and performance improvement plans.
• Advise City management on corrective action and strategies for handling corrective action and addressing performance deficiencies. 
• Provide instruction and resources to management staff regarding good employee relations policies and practices and contract interpretation and application.
• Monitor and oversee the City's workers compensation and benefits programs. Coordinate with vendors to provide a wide variety of optional benefits and programs for City employees in accordance with direction from City administration. 
• Develop and implement inclusive recruitment and selection procedures to attract and retain a diverse, highly qualified workforce. 
• Develop and implement a variety of citywide employee and organizational development training programs.
• Conduct research, procedural and administrative studies and prepare reports containing solutions or courses of action. Direct and implement programs as directed by the Director of Finance.
• Maintain a variety of digital, confidential human resource files and records.
• Professionally represent the City as requested, at various local, regional and statewide meetings, serve on committees
• Visit city departments, vendors, training programs, and attend meetings, as necessary.
• Prepare correspondence. Schedule appointments, reservations, and travel arrangements.
• Serves on various City ad-hoc and subcommittees as requested

Education and Experience

Minimum Qualifications

• Bachelor’s degree from an accredited college or university in Business Administration, Public Administration, Human Resources, or a closely related field.
• Five (5) years or more of progressively responsible Human Resources administration experience in a mid-sized public or private organization, including significant HR generalist exposure.
• Two (2) years of supervisory experience.
• Any equivalent combination of education and experience sufficient to successfully perform the essential duties of the position may be considered.

Preferred Qualifications

• Professional HR certification such as SHRM-CP/SCP, PHR/SPHR, and/or CLRP.
• Experience with labor relations, including collective bargaining and interpretation/implementation of collective bargaining agreements (CBAs).
• HRIS experience and demonstrated experience administering employee benefit programs.  
• SPECIAL REQUIREMENTS:
  Ability to pass a background check and be CJIS certified.
• KNOWLEDGE, SKILLS & ABILITIES:
  • Advanced knowledge of recruitment and selection processes, recognition and retention programs, classification, compensation, and benefits administration, as well as risk management practices. 
  • Advanced knowledge of HR technologies and systems, career planning, performance management, coaching, data collection and analysis, compensation and rewards, employee relations, collective bargaining, learning and development, managing benefit provider agreements, recognition programs, and strategic development.
  • Technical knowledge of equal employment, wage and hour administration, pension administration, family leave laws, the Americans with Disability Act and Amendments, and other pertinent laws affecting conditions of employment.
  • Skill in the supervision of staff; the ability to develop staff skills and encourage growth; provide regular performance feedback; solicit staff feedback and exhibit objectivity and openness to others' views; contribute to building a positive team spirit while building morale.
  • Skill in developing strategies to achieve organizational goals and adapting strategies to changing conditions; demonstrating persistence and overcoming obstacles. 
  • Servant leadership, including the willingness to personally perform routine work.
  • Capacity for daily in-person, on-site work to enable maximum availability to management and employees.
  • Well-developed group interaction skills with a willingness to confront challenging issues and dispute resolution skills to help others work through complex issues.
  • Skill in implementing technology solutions, with the ability to implement electronic solutions for human resources functions.
  • Skills in creative thinking to find alternative and innovative solutions to issues affecting the workforce. 
  • Skills in emotional intelligence, effective interpersonal skills, empathy, compassion, and a sense of humor.
  • Skill in verbal communication and effective listening; the ability to speak clearly and persuasively; listen carefully and get clarification; respond well to questions; participate in meetings.
  • Skill in written communication; the ability to write clearly and informatively and vary writing style to meet situational needs; the ability to present numerical data accurately and effectively.
  • Ability to cultivate and maintain internal and external professional relationships to the benefit of the City. Maintain cooperative working relationships with City staff, other organizations, and the public.
  • Ability to operate general office equipment including computers, copiers and phone systems, utilizing Microsoft Word, Excel, Google documents, financial systems/ software, and HRIS software.
  • Ability to present technical and policy information to a variety of audiences, both in oral and written presentations; Ability to make effective and persuasive presentations on controversial or complex topics to employees, groups, association/union officials, and public officials.
  • Ability to read, analyze, and interpret complex documents; respond effectively to sensitive inquiries or complaints; write policies and procedures using original or innovative techniques. 
  • Ability to apply principles of logical thinking to a wide range of intellectual and practical problems. Ability to recognize and analyze nonverbal communications and to deal with a variety of abstract and concrete variables.
  • Ability to consider and evaluate alternative viewpoints with an aim towards finding creative solutions by working collaboratively and offering innovative approaches to develop consensus on difficult issues.
  • Ability to adapt to changes in the work environment; manage competing demands and deal with frequent change or unexpected events.
  • Ability to communicate change effectively, build commitment, and overcome resistance. 
  • Ability to work within the approved division budget; conserve organizational resources; develop and implement cost saving measures.
  • Ability to remain calm in sensitive and tense situations; manage difficult or emotional employee situations; recognize what is most suitable in each situation; and cooperatively resolve conflict.
  • Ability to inspire the trust of others; works ethically and with integrity; maintain discretion and confidentiality as required.
  • Ability to meet challenges with resourcefulness and innovative or creative ideas.
  • Ability to make sound and accurate decisions and identify and resolve issues in a timely manner.

TOOLS AND EQUIPMENT USED

Personal computer including word processing; database; spreadsheet; email; and various social media applications; HRIS, financial systems, internet; network-connected copy machine with scanning, faxing, and printing features; various communication devices.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to meet the needs of qualified individuals with limitations who can perform the essential functions of the job.

While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk.

The employee must occasionally lift and/or move up to fifty (50) pounds.   Specific vision abilities required by this job include close vision and the ability to adjust focus. An employee in this classification will require the ability to remain calm in stressful situations; well-developed coping skills are required.

Working schedule will require attendance at occasional night or weekend meetings, and infrequent work more than their scheduled hours.  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet. An employee in this classification may encounter upset or disgruntled persons. 

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.