Medical Receptionist - CPOD Unit FT Night Shift 18:45 - 07:15

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

C-Pod ED 30

Job Summary:

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

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**All Candidates must attach an up-to-date resume to their application. **

Why Vanderbilt?

Located in the heart of Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) is more than a workplace—it’s a community driven by a shared mission: to advance health and wellness through world-class patient care, education, and research.

Here, you’ll find:

• Purpose: Every role contributes to something bigger than yourself.
• Growth: Your expertise will be valued, your knowledge expanded, and your abilities challenged.
• Belonging: We celebrate individuality and create an environment where everyone can thrive.

If you’re passionate about making a difference and want to be part of a team that never settles for “good enough,” Vanderbilt is the place for you.

About the Department:

The environment in the C-POD Adult Emergency Stepdown Unit is friendly, focused on teamwork, and flexible to accommodate our patients’ needs. We care for adult patients 18 or older who are being treated for a variety of medical diagnoses.  Our unit is unique because we have a blended emergency department and inpatient stepdown care delivery model.  Our patient population encompasses a variety of diagnoses and levels of care.

Your Schedule:

• Full-Time Night Shift - 6:45 pm - 7:15 am (three 12-hour shifts/week)
• Shifts rotate throughout the week
• Note: Set schedules are not available.  Schedules are determined by unit clinical staffing needs.
• All Employees (Night shift & PRN included) are required to attend hospital orientation during regular daytime hours during the first week of employment.

What You Need to Qualify:

Preferred:

• One year of previous experience in a hospital setting
• Flexible availability
• Professionalism and reliability
• Excellent communication and teamwork skills
• High emotional intelligence

Why You’ll Love Working Here

• Be part of a nationally recognized medical center.
• Work alongside passionate professionals who care deeply about patients and each other.
• Opportunities for growth and advancement within a supportive environment.

Ready to Apply?

• Current Vanderbilt employees: Apply via the internal job board in Workday.  Search for “internal jobs”, enter your work information manually and upload your resume.
• All Candidates: Upload a current resume in Word or PDF format, including start and end dates (month & year) for all relevant positions.

• KEY RESPONSIBILITIES
  • Processes orders according to guidelines, follows computer downtime procedures.
  • Enters and updates information in computer system to assure current information and retrieves data accurately.
  • Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
  • Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
  • Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
  • Orders, maintains and uses supplies in a cost effective manner.
  • The responsibilities listed are a general overview of the position and additional duties may be assigned.
  
  TECHNICAL CAPABILITIES
  • Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
  • Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
  • Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

• Additional Job Description

  PHYSICAL REQUIREMENTS
  "Light Work" category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.
  
  
  PHYSICAL DEMANDS
  Taste: Ability to detect quality, texture, consistency and taste of prepared foods/quality control. - Not Applicable
  Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area. - Not Applicable
  Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry. - Not Applicable
  Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips. - Continuous
  Smell: Ability to detect and identify odors. - Not Applicable
  Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision. - Continuous
  Communication: Expressing or exchanging written/verbal/electronic information. - Continuous
  Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information - Continuous
  Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation. - Frequent
  Reaching below shoulders: Extending arms in any direction below shoulders. - Occasional
  Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands. - Occasional
  Reaching above shoulders: Extending arms in any direction above shoulders. - Occasional
  Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders. - Not Applicable
  Kneeling: Bending legs at knees to come to rest on knee or knees. - Not Applicable
  Crawling: Moving about on hands and knees or hands and feet. - Not Applicable
  Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms. - Not Applicable
  Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces - Not Applicable
  Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles - Occasional
  Push/Pull: Exerting force to move objects away from or toward. - Occasional
  Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device. - Occasional
  Carrying over 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device. - Not Applicable
  Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device - Not Applicable
  Walking: Moving about on foot. - Occasional
  Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another - Occasional
  Standing: Remaining on one's feet without moving. - Occasional
  Sitting: Remaining in seated position - Not Applicable
  Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses. - Not Applicable
  Radiation: May be exposed to occupational radiation, requiring enrollment in VUMC's Radiation Safety Program which includes training, use of personal protective equipment with lead shielding, and personal dose monitoring. - Not Applicable
  Climate: Ability to withstand exposure to atmospheric extremes including heat, cold, humidity, and barometric pressure changes. - Not Applicable
  Bimanual Dexterity: Requiring the use of both hands.
  - Not Applicable
  Vibration: Subject to oscillating movement. - Not Applicable
  Dust - Not Applicable
  Mist - Not Applicable
  Odor - Not Applicable
  Electrical current - Not Applicable
  Working in high, exposed places - Not Applicable
  Proximity to moving mechanical parts - Not Applicable

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

Less than 1 year

Education:

High School Diploma or GED

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.