Office Manager / HR Coordinator (Home Health)

Office Manager / HR Coordinator (Home Health)

Position Summary

• On-site 5 days / week (9am - 5pm)
• $18.00 / hr - $20.00 / hr (Negotiable Depending on Experience)
• The Office Manager / HR Coordinator is a leadership role responsible for overseeing office operations, human resources, payroll, and client services within Interim Healthcare’s home health agency. This position ensures full compliance with AZDHS regulations, payer requirements, and internal policies while maintaining efficient operations, workforce readiness, and high-quality service to clients and their families. At Interim HealthCare, we lead with empathy and a commitment to doing the right thing—for our patients, our teams, and the communities we serve. As a rapidly growing organization, we invest in high-performing professionals who take ownership, drive results, and make a meaningful impact on both patient care and operational excellence.

Key Responsibilities

Regulatory & Compliance Leadership

• Ensure full compliance with Arizona Department of Health Services (AZDHS) regulations and all applicable state, federal, and payer requirements
• Maintain audit-ready employee and client records in alignment with home health standards
• Oversee credentialing, licensing, background checks, and required staff training compliance

Client Services & Operations

• Oversee intake and processing of client referrals, ensuring accurate documentation and timely coordination of care
• Ensure initial visits are scheduled within required payer and regulatory timeframes
• Monitor referral workflows and authorization status to ensure continuity of care
• Track and manage reauthorizations to ensure services remain active and compliant with payer requirements
• Serve as escalation point for client, family, and staff concerns, ensuring timely resolution and service excellence
• Maintain strong communication between office, clinical, scheduling, and field teams

Human Resources & Payroll

• Lead payroll processing, ensuring accuracy of caregiver hours, visit verification, overtime, and adjustments
• Oversee full-cycle recruitment including job posting, candidate screening, interviews, and hiring coordination
• Manage onboarding and offboarding processes, ensuring compliance with HR policies and documentation requirements
• Maintain employee records in compliance with AZDHS and labor regulations
• Monitor timekeeping, attendance, and HR reporting functions

Office Operations

• Direct daily office operations to ensure efficiency, structure, and compliance
• Maintain administrative systems for documentation, reporting, and workflow tracking
• Support coordination between clinical, scheduling, and administrative departments
• Identify and implement process improvements to enhance operational performance

Customer Service & Experience Excellence

• Deliver exceptional service to patients, families, providers, payers, and the broader community through every interaction
• Ensure all communications are handled with professionalism, empathy, urgency, and respect
• Strengthen trust and relationships by proactively addressing concerns and following through on commitments
• Act as a steward of the agency’s reputation by ensuring every interaction leaves individuals feeling supported, informed, and valued
• Continuously reinforce a culture of service excellence where every contact improves the experience of care

Qualifications

• Associate or bachelor’s degree preferred (Business, Healthcare Administration, HR, or related field)
• 2+ years of experience in healthcare operations, HR coordination, or office management (home health strongly preferred)
• Strong knowledge of AZDHS regulations and payer compliance requirements
• Experience with payroll systems, HR processes, and healthcare documentation systems
• Strong leadership, communication, and organizational skills

Why Work for Interim HealthCare?

Founded in 1966, Interim HealthCare is the nation’s first home care company. Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates PCAs, and a passion to put patients first. Join a nationwide network of caregivers who are making a significant difference in the lives of others through the personalized, home-based care they provide.

Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.