Senior Commerce Training Manager

**GAMING EXPERIENCE REQUIRED**

Job Purpose or Objective(s): The Senior Training Manager is responsible for leading the design, delivery, and evaluation of all training programs within gaming operations. This role drives operational excellence by developing high-performing teams, ensuring compliance with regulatory and company standards, and enhancing the overall guest experience. The position requires a hands-on leader who can supervise, coach, and mentor a team, while collaborating with executives and operational leaders to meet strategic business objectives.

Primary Tasks: 

1. Lead, coach, and develop a team of training professionals to deliver effective training programs aligned with brand standards, industry regulations, and company goals.
2. Design, deploy, and evaluate training programs for all gaming operations, including onboarding, train-the-trainer programs, and ongoing associate development.
3. Visit assigned departments to validate training systems, processes and operational standards.
4. Collaborate and work with executives, operational leaders, and functional management teams to assess ongoing and future training & development as well as effectiveness of established programs. 
5. Manage and oversee training programs and processes for new hires, existing associates, and new openings.
6. Track and report on training effectiveness using KPIs such as associate performance, engagement, and operational compliance metrics.
7. Manage training budgets, resources, and tools, including LMS platforms, e-learning programs, and multimedia training materials.
8. Partner with cross-functional teams to integrate training initiatives with broader organizational goals, process improvements, and leadership development programs.
9. Mentor and develop future training leaders within the organization.
10. Perform other duties as assigned.

Minimum:

• Bachelor’s Degree or four (4) years of directly related experience.
• Strong computer skills Microsoft Office (Word, Excel, and Outlook) and Windows XP, including computer-based cash handling experience.
• Proficiency with e-learning techniques
• Highly organized, detail-oriented, and ability to adapt quickly to changing priorities.
• Ability to work independently and cooperatively in a team environment.
• Strong communication (verbal and written), organizational, interpersonal, and managerial skills.
• Solid time management skills, computer competence, and the ability to use multi-media effectively.
• Three plus (3+) years’ experience of planning and managing resources to achieve organizational objectives.
• Six plus (6+) years’ comprehensive job-related experience in guiding and training others to obtain knowledge and experience to help achieve performance goals. 
• Ability to travel to multiple venues as required.

1. Lead, coach, and develop a team of training professionals to deliver effective training programs aligned with brand standards, industry regulations, and company goals.
2. Design, deploy, and evaluate training programs for all gaming operations, including onboarding, train-the-trainer programs, and ongoing associate development.
3. Visit assigned departments to validate training systems, processes and operational standards.
4. Collaborate and work with executives, operational leaders, and functional management teams to assess ongoing and future training & development as well as effectiveness of established programs. 
5. Manage and oversee training programs and processes for new hires, existing associates, and new openings.
6. Track and report on training effectiveness using KPIs such as associate performance, engagement, and operational compliance metrics.
7. Manage training budgets, resources, and tools, including LMS platforms, e-learning programs, and multimedia training materials.
8. Partner with cross-functional teams to integrate training initiatives with broader organizational goals, process improvements, and leadership development programs.
9. Mentor and develop future training leaders within the organization.
10. Perform other duties as assigned.

• Bachelor’s Degree or four (4) years of directly related experience.

• Strong computer skills Microsoft Office (Word, Excel, and Outlook) and Windows XP, including computer-based cash handling experience.

• Proficiency with e-learning techniques
• Highly organized, detailed oriented, and ability to adapt quickly to changing priorities.
• Ability to work independently and cooperatively in a team environment.
• Strong communication (verbal and written), organizational, interpersonal, and managerial skills.
• Solid time management skills, computer competence, and the ability to use multi-media effectively.

• Three plus (3+) years’ experience of planning and managing resources to achieve organizational objectives.

• Six plus (6+) years’ comprehensive job-related experience in guiding and training others to obtain knowledge and experience to help achieve performance goals. 
• Ability to travel to multiple venues as required.