Senior HR Assistant

Job Summary

The HR Assistant (Front Desk) provides administrative and operational support to the Human Resources department while serving as the first point of contact for employees, applicants, and visitors. This role supports HR information systems, maintains accurate personnel records, and ensures compliance with federal, state, and university policies. The HR Assistant also delivers clerical support and contributes to a welcoming, efficient front office environment.

Knowledge, Skills, and Abilities

• Ability to communicate effectively
• Ability to interact professionally with a diverse population
• Ability to work in a fast-paced, stressful environment
• Ability to maintain confidentiality and professionalism in all duties
• Ability to use good judgment
• Ability to establish and maintain effective working relationships
• Ability to provide quality customer service
• Ability to work independently and as part of a team
• Knowledge of office practices and procedures
• Knowledge of office equipment
• Knowledge of computers and software (Microsoft, Outlook, etc.)
• Knowledge of basic Human Resources practices and procedures
• Knowledge of ETSU policies and procedures

Required Qualifications

• High school diploma
• Minimum of two (2) years of office/clerical/technical or related experience 

Preferred Qualifications

• Bachelor’s degree in Human Resources, Management, or a closely related field.
• Experience in HR strongly preferred

Compensation & Benefits 

• Job Family – Human Resources Associate 2
• Market Range - 4
• For information on benefits, please visit www.etsu.edu/human-resources/benefits/. 

Application Instructions 

• Non-exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants. 
• Employment is contingent on a satisfactory background check.  
• References available upon request
• Documents needed to apply: Cover Letter and Resume

ETSU is an Equal Opportunity Employer 

 University Overview 

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students and highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.  

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.