Senior Human Resources Generalist

DEFINITION:

The Senior HR Generalist is a positive, collaborative and dynamic individual that is a part of a highly cross-functional HR team.  The Senior HR Generalist requires an individual to be self-directed and a proactive problem solver with highly developed analytical and critical thinking skills.  

The Senior HR Generalist provides subject matter expertise in: coaching, compliance, policy & procedure interpretation, communications, researching and compiling data/reports, and investigating personnel matters. In addition, this position maintains high standards for HR customer service and provides support for the accuracy and maintenance of data in various HR systems.  

The Senior HR Generalist is responsible for being knowledgeable in a variety of HR responsibilities. This would be including but not limited to, benefits administration, onboarding, offboarding, assistance with classification and compensation reviews, recruitment, compliance, reporting, training, policy and procedure development and interpretation, employee relations, communications, researching and compiling data for various reports; providing support to the Vice President of Human Resources. 

SUPERVISION RECEIVED AND EXERCISED:

• Receives supervision from the Vice President of Human Resources.
• Does not supervise employees  

ESSENTIAL AND OTHER IMPORTANT FUNCTION STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

This HR Business Partner position will be assigned to the HR functional areas below and would be called upon for the associated essential functions:

Employee Relations & Performance Management

• Provides Employee Relations support to management and employees. 
• Provides support for performance management, progressive discipline and off-boarding.
• Conducts internal investigations and other employee related issues.
• Coaches managers through disciplinary processes and steps. 
• May assist in conducting non-renewal meetings with managers and employees (annually). 
• Able to work with highly sensitive and confidential information.

Training & Development

• Administrator for LMS (Learning Management System) and collegewide professional development for staff and faculty.
• Coordinates various training sessions, workshops and classes for employees, individually or in groups on the CFCC Professional Development page. Facilitates, and assesses customized, in house training programs working collaboratively with college departments to deliver innovative training programs that meet the College’s needs on key HR compliance topics and/or supervisory areas as needed
• Participates or facilitates training for supervisors regarding performance management, harassment or other HR trainings.
• Identify areas where training may be needed for staff and faculty

Worker’s Compensation

• Serves as the Worker’s Compensation Administrator for both State and County employees.
• Assist employees with workplace injuries processes. 
• Ensure paperwork is accurate and appropriate steps are followed for workplace injuries or incidents.
• Work with Worker’s Compensation agency and assist adjuster as needed.

Benefits & Leave Administration

• Cross trained in benefits to act as a back-up to the Benefits Administrator in regards to benefit inquiries, retirement inquiries or leave administration (FMLA, STD & LTD) inquiries.
• Assists with the Benefits Fair and annual Open Enrollment.
• Acts as a back-up for leave for employees
• Acts as a back-up “Health Benefit Representative” (HBR) for the NC State Health Plan.
• Interpret policies and procedures.

Other Important Functions:

• May assist with onboarding or offboarding, to include conducting exit interviews.
• Preparing and compiling a variety of technical/complex HR reports (i.e.: employees/benefits) as directed.  
• Complete mandated wage and benefits surveys. 
• Compile annual state and federal reports including staff information, IPEDS, employee data, EEOC, and related informational HR ad hoc data reports. 
• Participate in Human Resources departmental strategic planning 
• Collaborate with other NC Community Colleges to learn best practices 
• Perform other related duties, responsibilities and special projects as assigned.
• Maintain positive and collaborative working relationships with College administrators, faculty and staff. 
• Prepares HR Dashboard, including employee information monthly.
• Edit approved changes in policies in Employee Handbook and submitting request to update online Handbook version.
• May serve as backup to recruiting and applicant processing.
• Assist with classification and compensation reviews
• May serve as back-up for the timekeeping system administrator

QUALIFICATIONS:

Knowledge of:

• Fundamental principles and practices of human resources administration. 
• Principles of proper file maintenance.
• State policies and procedures including OSHR and NCCCS regulations and employee benefits.
• CFCC employment practices policies, organizational structure and classification system.
• Report preparation and record keeping.
• Intermediate to advanced technical competency in the use of Microsoft Office Suite (Word, Excel, Access, and PowerPoint.)
• Familiarity with HRIS platforms, Colleague preferred.
• Fundamental principles and practices of human resources, employee relations, and benefits administration.
• Principles of proper file maintenance (paper and electronic).
• Report preparation and record keeping.

Ability to:

• Collect, compile, analyze, manipulate, organize and summarize various types of information and data.

• Maintain security of confidential information.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Organization and meticulous attention to detail – to manage multiple responsibilities and priorities, recordkeeping, file management, multitask, prioritize  
• Creativity, self-direction and initiative – to determine best practice solutions relevant to areas of responsibility and determine when methods/practices need to be changed   
• Diplomacy, tact, sensitivity, objectivity, confidentiality, and discretion – when managing employee relations, investigations, processing sensitive information and confidential documents, employee benefit matters.  Maintain the security of confidential information.
• Independence and judgment - to make sound decisions and solve problems
• Research and analytical ability - to arrive at valid conclusions, recommendations, and determine plans of action.   Analyze, manipulate, organize and summarize various types of numerical and statistical data.  Collect, compile and analyze and summarize various employee information and numerical and statistical data.

• Maintain effective perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously 
  4. Bending, stooping, climbing, or lifting up to 30 pounds
• Maintain mental capacity, which allows the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES:

Minimum Education/Training:

Minimum Experience:

• Five or more years of direct Human Resources experience involving employee relations.  
• Must also have a high level of proficiency in working with all Microsoft Office applications.
• Excellent diplomacy skills and a high level of discretion.
• Ability to effectively organize and handle multiple job duties in a fast-paced office environment.
• Excellent written, verbal and interpersonal communication skills
• Familiarity with HRIS platforms,  preferably Colleague.
  
  

Preferred Education/Training, Experience, Skills:

• Experience with Ellucian Colleague, Orbit, NeoGov, or TimeClock Plus.
• Experience implementing and configuring HRIS systems, modules, or solutions.
• NC Retirement System and State Health Plan knowledge and experience
• HR experience within a Higher Education work environment
• HR Certification (i.e. SHRM-CP or PHR certification)
• Experience with Google applications: Google Docs, Google Slides and Google Sheets

Special Instructions to Applicants:

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.