Silver Dollar City - Human Resources Generalist (Exempt)

This is a Year-Round Exempt position. A resume is required with application.

Job Summary:

The Human Resources Generalist is responsible for supporting HR operations with primary ownership and hands-on administration of onboarding, HRIS record administration, compliance auditing, and leave of absence processing. This role is expected to develop subject matter expertise in core HR operational functions while gaining exposure to strategic HR Leadership responsibilities.

The HR Generalist partners closely with assigned operating divisions and is expected to remain informed about organizational changes, staffing movement, workforce trends, and upcoming business needs within their supported divisions. This role reports to the HR Manager and collaborates closely with two peer HR Generalists, providing cross-coverage and operational backup support as needed.

In addition to operational HR responsibilities, this role will participate in rotational HR Leadership activities, including employee relations investigations, leader coaching, and consultative support for front-line leadership. This role is intended to provide progressive exposure to broader HR functions and strategic partnership responsibilities. Successful candidates will have opportunities to deepen expertise in HR operations while developing consultative capabilities over time.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties & Responsibilities: include the following. Other duties may be assigned to assist the Human Resource team.

1. HR Operations & Administration

• Exercise independent judgment in prioritizing and coordinating HR operational activities to support assigned operating divisions.
• Coordinate and execute employee onboarding activities, ensuring a positive and compliant new hire experience.
• Maintain and administer employee records within the HRIS system with a high degree of accuracy and confidentiality.
• Process employee status changes, transfers, promotions, compensation updates, and separations in accordance with established procedures.
• Conduct routine and ad hoc audits of HR records, personnel files, and system data to ensure accuracy, compliance, and completeness.
• Support leave of absence administration, including intake, tracking, documentation management, employee communication, and coordination with internal and external partners.
• Ensure compliance with federal, state, and local employment laws, company policies, and recordkeeping requirements.
• Identify, investigate, and resolve routine HR process discrepancies, escalating complex or high-risk issues as appropriate.
• Interpret and apply established HR policies, procedures, and compliance requirements in day-to-day employee support and HR administration.
• Assist with HR reporting, documentation preparation, and data validation activities.

2. HR Strategic Partner Support

• Participate in rotational responsibilities, including:
  • Supporting employee relations investigations.
  • Assisting leaders with performance and conduct consultations.
  • Provide guidance and support to employees and leaders regarding standard HR processes, practices, and documentation requirements.
  • Escalating complex employee issues appropriately.
  • Utilize discretion and sound judgment when handling sensitive and confidential employee matters.
• Maintain awareness of workforce changes, staffing plans, organizational movement, and business initiatives within assigned operating divisions.
• Build effective working relationships with leaders and employees to support business and operational needs.

3. Collaboration & Continuous Improvement

• Serve as backup support for peer HR Generalists during absences, workload balancing, or operational surges.
• Recommend and support implementation of process improvements and workflow efficiencies to enhance HR service delivery and compliance outcomes.
• Assist in documenting HR procedures, workflows, and best practices.
• Support implementation and adoption of HR technologies and process enhancements.
• Contribute to a collaborative, customer-focused HR team environment.

Required Skills & Abilities:

• Must be at least 18 years of age.
• Must pass a pre-employment background check.
• Must have or be able to obtain and maintain a Missouri Class E Driver's License or resident state equivalent.
• Strong attention to detail and organizational skills.
• Demonstrated ability to manage sensitive and confidential information appropriately.
• Strong interpersonal and customer service skills with the ability to build trust and credibility.
• High level of comfort learning and using technology and systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively within a team environment.

Education & Experience:

• High school diploma or equivalent required.
• Bachelor’s degree in Human Resources or related field and/or 1–3 years of experience in Human Resources or related field preferred.
• Experience working with an HRIS system such as UKG or Workday is strongly preferred.
• Experience supporting onboarding, leave administration, HR records management, or compliance auditing preferred.
• Previous exposure to employee relations through supervisory responsibility preferred.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, and walk for extended periods of time.
• Must be able to reach for objects.
• Must be able to effectively communicate orally and in writing with partners and peers.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• May be required to lift and/or move up to 25 pounds

Work Environment & Expectations:

• Standard office conditions with moderate noise, indoor temperatures, and typical office equipment such as computers, phones, and printers.
• A desk-based setting with frequent computer use, writing, and digital communication.
• Be present during employee events in a variety of environments, including indoor and outdoor settings, in all weather conditions
• Be available for early mornings, evenings, weekends, or holidays as needed
• Occasional flexibility in schedule is required to support operational or employee needs.
• Position requires regular interaction with employees, leaders, and cross-functional partners.
• The role is expected to maintain operational continuity through cross-training and peer backup support.

Benefits Offered:

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones
• Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions
• 401(k) & Profit Sharing - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates)
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees
• Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for a co-pay, whether insured or not
• Free Tuition – Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at  https://herschend.guildeducation.com/partner

See all of the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits

Equal Opportunity Employer/ Disabled/ Veterans