Statewide Training Manager (491)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Statewide Training Manager who wants to make an impact in the lives of others.

Purpose and Impact:

This position provides training, mentoring and support to residential staff, volunteers, and interns providing critical services and supports to at-risk children. The employee in this position is expected to become familiar with agency contract goals and requirements and to ensure staff skill building to optimize performance toward those goals. In addition, knowledge of Florida Child Welfare statutes, administrative code and operating procedures as well as any additional policies provided by the local Lead Agency or Department of Children and Families is necessary for the proper performance of this position. The Training Manager-Statewide is required to demonstrate advanced skills in communicating with, motivating, training and coaching employees, interns and volunteers. Additional responsibilities include the coordination and tracking of volunteer, intern, and new employee training, in-service trainings, and community agency training focused on promoting the program goals for children served through residential programs in addition to supporting training needs for all LSF residential programs statewide. 

Essential Functions:

• Creates, identifies, and coordinates the activities of newly hired employees, interns, and volunteers to ensure compliance with training requirements, and opportunities for skill building.
• Serves as point of contact for tracking training requirements.
• Participates in train the trainer sessions and becomes certified to provide critical training to residential teams in subject areas to include human trafficking, Trust-Based Relational Interventions, Managing Aggressive Behavior, etc.
• Identifies performance and training needs of residential team members and develops and implements training plans and/or other opportunities for performance improvement.
• Provides guidance to employees by coaching, motivating, training, and providing staff development activities
• Provides orientation and training for staff, mentors, volunteers, and community partners
• Responsible for creating and updating training manuals and materials
• Conducts annual staff training survey and creates annual training plan based on results
• Delivers in-service trainings as requested by leadership team or as required by DCF training and licensing requirements
• Attends statewide in-service trainings and arranges for sharing new information gathered with statewide residential services teams
• Provides community education through public presentations
• Participates in agency CQI activities as required.

Other Functions:

All duties are performed in accordance with the following standards:

• Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication Skills: Keeps Director of Residential Operations and other Directors fully informed of activities, pertinent issues, upcoming events and potential challenges. Demonstrates effective oral and written communication and presentation skills.
• Teamwork: Supports the residential services team and volunteer network to accomplish the goals of the program.
• Safety: Makes reasonable efforts to adhere to established safety procedures and practices in the work area and ensures that employees do the same.
• Training: Attends and successfully completes all mandated training courses. Must complete all agency requirements to achieve and maintain certification as a Child Caring Agency through Department of Children and Families and accreditation through COA.
• Confidentiality: Adheres to all confidentiality rules.

Physical Requirements:

• Ability to sit for extended periods while conducting trainings, facilitating meetings, and completing documentation.
• Ability to stand for prolonged periods during in-person training sessions, site visits, and staff coaching.
• Ability to walk throughout residential facilities and training locations, including navigating stairs and multiple building areas.
• Ability to bend, stoop, reach, and lift materials weighing up to 25 pounds (e.g., training equipment, supplies, boxes of materials).
• Ability to operate standard office equipment, including computers, printers, projectors, and telephones.
• Ability to travel locally and, as needed, statewide (up to 40% of the time) to conduct or support training initiatives. Driving licensure and proof of insurance is required.
• Ability to respond quickly and move safely in emergency situations within a residential environment.
• Ability to visually and audibly assess training environments to ensure safety, engagement, and compliance with program standards.
• Ability to maintain professional composure and stamina in a fast-paced, occasionally high-stress residential setting.
• Reasonable accommodation may be made for otherwise qualified persons with disabilities.

Education/Experience:

Must possess a minimum of a bachelor’s degree and a minimum of two years of experience in public speaking and/or delivering training. Adult training and social service experience strongly preferred.

Skills:

• Knowledge of theories and practice of child protection, social work and trauma-based interventions and principles.
• Knowledge of professional ethics related to child protection and counseling.
• Knowledge of theories of adult learning, ability to facilitate group and individual training activities
• Knowledge of physical and behavioral indicators of abuse and neglect.
• Knowledge of effective consultation and interviewing skills.
• Knowledge of training techniques.
• Ability to assess team performance and develop staff development/training plans.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to understand and apply relevant laws, rules, regulations policies, and procedures.
• Ability to effectively utilize power point and other software systems to develop training curriculum, materials, and presentations.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports directly to Director of Residential Operations-Family Focus
• Team player with co-workers, administrators, and funders
• Accurate, complete, and timely submission of required reports
• Adherence to all licensing and quality assurance standards
• Adherence to agency policies and procedures

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com