Training Manager
DSVDSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Clarksville, 1000 Boolean Drive Clarksville, TN
Division: Solutions
Job Posting Title: Training Manager, Implementations
Time Type: Full Time
POSITION SUMMARY
The DSV Solutions Training Manager, Implementations is responsible for ensuring that the training plan and supporting documentation are created in pursuit of highly successful delivery of each new business implementation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
SKILLS & ABILITIES
- Serve as the Training Functional Area owner for the new business implementation projects as assigned, provide weekly status report updates to the project manager, and present status updates to the internal project team and the client.
- Participate in Advance Quality Planning, gaining a full understanding of the business scope as it applies to the training approach to be developed. Using the Engineering design, develop a master Standard Operating Procedure for the full scope of the business and a full set of work instructions as they apply to all processes to be executed within the operation.
- Collaborate with the WMS team to insert all screenshots needed for the end users.
- Develop any other training aids and process visual management required to support successful execution of the processes.
- Develop a full training plan inclusive of new employee HR onboarding, safety training, other regulatory training, WMS training, and all job specific processes.
- Obtain the approval of tollgate stakeholders for all deliverables.
- Execute Train-the-trainer with the associates Operations designates as trainers.
- Monitor the Operations team’s execution of the training plan from first hires through the hypercare period prior to project close.
- Ensure timely updates to any completed documentation as a result of findings during testing, go live, and hypercare; ensure that Operations cascades those changes as needed through retraining.
- Provide all final documentation to Quality for upload into the QMS database.
Education & Experience:
- Four-year degree is basic requirement.
- Minimum of 5 years of job related/relevant experience.
- Minimum of 5 years Logistics/Supply Chain Industry experience.
Computer Skills:
- Proficiency in Microsoft Excel, Word, PowerPoint, Project, and Vizio
- Knowledge of WMS functionality
Certificates & Licenses: NA
Language Skills:
- English (reading, writing, verbal), Spanish a plus
- Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
- Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization).
Mathematical Skills
- Good mathematical skills
Other Skills:
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
- Work overtime as dictated by business whether mandatory or voluntary.
- Other duties as assigned by management to support special projects/initiatives, implementations, process improvements, etc.
- Experience dealing with end users and clients.
- Experience in 3PL environment, specifically Warehouse/DC operations
CORE COMPETENCIES
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Independent Contributor
☒ Accountability ☒ Communication / Building Partnership ☒ Customer Orientation ☒ Developing Oneself ☒ Drive for Results ☒ Embracing Change ☒ Problem Solving ☒ Professional Competencies
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PHYSICAL DEMANDS
Occasionally
- Handling/Fingering, Sitting
Frequently
- Bending
Constantly Walking and Standing
Ability to Lift/Carry and Push/Pull
- 21-50 pounds
- Reach above shoulder, reach outward, squat, or kneel.
Other Physical Requirements:
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.
WORK ENVIRONMENT
Typically warehouse (inside an office) work environment but could include manufacturing and transportation locations.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
For this position, the expected base pay range is $82,000.00 – $123,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
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