Training Manager- Service

Job Overview:

As a Subject Matter Expert (SME) in beverage gas system installation and troubleshooting, the Training Manager will convert technical knowledge into comprehensive training materials, build a tiered career path for technicians, and oversee contractor training through LMS. The role also includes leading a team of Training Managers and partnering with HR to support onboarding, compliance, and talent development.

 Additionally, the Training Manager will oversee Field Software Management (FSM) training, working closely with IT to communicate updates and ensure field staff are proficient with software tools that support scheduling, reporting, and compliance.

Key Responsibilities:

• Design, build, and implement a comprehensive field service training program, creating a clear pathway for technicians to advance based on skillset.
• Oversee the training curriculum for certified contractors via the internal Learning Management System (LMS).
• Develop and deliver regular FSM training, ensuring technicians understand system updates and can use field software effectively.
• Collaborate with IT to communicate FSM changes and enhancements to field staff.
• Utilize software to build interactive, media‑rich training modules, translating complex technical manuals into engaging digital learning.
• Manage the assignment, tracking, and reporting of training within the LMS, ensuring compliance and completion for both internal employees and external partners.
• Serve as the primary technical authority for the Training Department, providing troubleshooting logic, safety insights, and best practices to improve training content.
• Develop specific training content for NuCO2’s core equipment, including CO2 bulk tanks, nitrogen generators, beer FOBs, LogiCO2 monitoring systems, NuCO2 XACTMix panels, and high‑pressure cylinder setups.
• Collaborate with the training team using Microsoft Office, SharePoint, and Google Workspace to script, storyboard, and plan field service training videos.

Preferred Qualifications:

• Minimum of 5 years of experience as a Field Service Technician in the beverage gas industry or a related field.
• Supervisory or management experience with proven ability to lead and mentor teams.
• Strong public speaking and presentation skills, with confidence in delivering training to diverse audiences.
• Demonstrated willingness and enthusiasm for training, coaching, and developing others.
• High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Google Workspace; ability to manage training content digitally.
• Experience with Learning Management Systems (LMS) for course uploads, user management, and reporting.
• Familiarity with Field Software Management (FSM) systems, including training delivery and communication of updates.
• Comprehensive knowledge of bulk CO2 systems, high‑pressure cylinders, draft beer beverage gas systems, and monitoring equipment.
• Ability to simplify complex technical and software concepts into clear, step‑by‑step instructions for new learners.
• Must pass a pre‑employment background check and drug screening.

NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k) retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.