105102 - Human Resources Manager Cotton Court

Reports To

General Manager (property-level) with a dotted-line reporting relationship to the Corporate Director of Human Resources

Status

Exempt

Job Summary

The Human Resources Manager is responsible for managing all human resources functions at Cotton Court-Lubbock. This role partners closely with hotel leadership to support a positive employee experience, ensure compliance with federal and state employment laws, and align property-level HR practices with Valencia Hotel Group standards and culture. The HR Manager serves as a trusted advisor to management and a resource for employees while supporting operational excellence.

Essential Duties and Responsibilities

Talent Acquisition & Onboarding

• Lead recruitment, selection, hiring, and onboarding of hourly and management employees.
• Coordinate and facilitate (if needed) new hire orientation and onboarding programs.
• Process and finalize all new hire documentation and HRIS entries in a timely and accurate manner.
• Maintain accurate job descriptions and support performance appraisal processes.

Employee Relations & Engagement

• Foster positive employee relations by ensuring fair, consistent, and compliant application of policies and procedures.
• Provide guidance and counsel to managers and supervisors on employee relations, performance management, corrective action, and employment law matters.
• Assist department leaders with strategies to reduce turnover and improve employee engagement.
• Administer employee recognition initiatives, milestone celebrations, and charitable activities.
• Promote and support a diverse, equitable, and inclusive workplace in accordance with company values and federal/state guidelines.
• Conduct thorough, timely investigations related to employee complaints, misconduct, harassment, discrimination, or policy violations.

Compensation, Benefits & Payroll

• Administer compensation and benefits programs in alignment with company guidelines.
• Conduct annual wage surveys using market data tools and local benchmarking.
• Support annual wage increases and compensation planning.
• Assist with enrollment, administration, and employee education for all benefit programs, including medical, dental, vision, life insurance, disability, FSA, 401(k), EAP, wellness, and travel assistance programs.
• Process bi-weekly payroll and ensure accuracy, compliance, and confidentiality.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local employment laws and regulations.
• Maintain required employment records, postings, and reports.
• Administer workers’ compensation claims and coordinate workplace safety initiatives.
• Manage unemployment claims and related documentation.
• Evaluate and coordinate reasonable accommodation for employees with disabilities.

Training & Development

• Support training and development initiatives for management and hourly employees.
• Partner with leadership to identify training needs and support company learning programs.
• Verify that required training is completed for all employees in accordance with company standards and regulatory requirements.
• Track, maintain, and audit training documentation and records to ensure accuracy and compliance.
• Relentlessly promote and reinforce a culture of service excellence.

HR Operations & Administration

• Maintain all employee personnel files and applicant records in accordance with retention requirements.
• Manage HRIS data integrity, reporting, and system updates.
• Provide administrative support to the General Manager as needed, including reporting, scheduling, and organization.
• Support hotel-led employee events and initiatives.
• Tracks turnover, staffing levels, and labor trends.

Accounting

• Perform light accounting tasks, including invoice processing, expense tracking, and basic reconciliations to support departmental financial accuracy.

General Responsibilities

• Attend required meetings and training sessions.
• Maintain organized, professional, and confidential workspaces.
• Uphold company standards for courtesy, professionalism, and teamwork.
• Report unsafe conditions immediately and support a safe work environment.

Perform other duties as assigned to support hotel operations.

Essential Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong time management, problem-solving, and organizational abilities.
• Effective public speaking and presentation skills.
• Proficiency in Microsoft Office Suite and HRIS platforms.
• Strong leadership, interpersonal, and relationship-building skills.
• Ability to handle sensitive and confidential information with discretion.
• Ability to work collaboratively across departments and with all levels of management.

Education and Experience

• Associate’s degree in human resources, Hospitality Management, Business Administration, or related field with a minimum of two (2) years of HR or related experience; or
• Bachelor’s degree in human resources, Hospitality Management, Business Administration, or related field required, HR experience preferred.
• Hospitality industry experience is strongly preferred.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to stand and walk occasionally throughout the hotel.
• Ability to lift and carry up to 10 lbs. occasionally.
• Ability to perform standard office functions such as typing, filing, and operating office equipment.

Work Environment

• Primarily indoors within the hotel environment, with occasional exposure to outdoor conditions.