Job Title: Employee Relations Analyst
Classification: Non-Exempt
Reports to: Employee Relations Manager
Location: New York, NY (with travel across Lantern sites)
Status & Hours: Full-time, Monday - Friday (hours may vary)
Who We Are
Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. Lantern was recognized as a Top 2025 Workplace by City & State New York.
About the Role
The Employee Relations Specialist supports the Employee Relations function by assisting in the review, investigation, and resolution of workplace concerns across multiple program sites. This role partners closely with site leadership to promote a positive work environment, ensure policy compliance, and support consistent application of employee relations practices. The ideal candidate is detail-oriented, exercises sound judgment, and is able to handle sensitive matters with professionalism and discretion.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Support intake and documentation of employee relations concerns, including complaints related to conduct, performance, and workplace behavior.
- Assist in conducting investigations, including scheduling interviews, gathering statements, and reviewing relevant documentation (e.g., ADP, ETO, supervision notes, incident reports).
- Draft investigation summaries, corrective action documentation, and follow-up communications for leadership and site teams.
- Partner with site leadership to provide guidance on performance management, attendance concerns, and policy interpretation.
- Track and monitor employee relations cases to ensure timely resolution and proper documentation.
- Support conflict resolution and mediation between employees and supervisors, ensuring concerns are addressed fairly, consistently, and in alignment with company policies.
- Assist with progressive discipline processes to ensure consistency and compliance.
- Support training initiatives related to workplace conduct, professionalism, and compliance.
- Maintain confidentiality and handle sensitive information with discretion.
- Support audits, reporting, and HR compliance initiatives as needed.
- Perform other job-related duties as assigned.
Required Education and Experience
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- Minimum of 2 years of experience in Human Resources, Employee Relations, or a related field.
- Strong written and verbal communication skills.
- Experience handling sensitive and confidential information.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Ability to exercise sound judgment and maintain neutrality in complex situations.
- Proficiency in Microsoft Office Suite.
Preferred Qualifications
- Experience supporting workplace investigations.
- Knowledge of employment laws and HR best practices (FMLA, ADA, FLSA, NY labor laws).
- Experience working in nonprofit, human services, or supportive housing environments.
- Experience working in multi-site organizations.
- Familiarity with HR systems (e.g., ADP, case management systems).
Work Environment: This position operates in an office environment with regular travel to program sites across New York City. The role involves working with diverse teams in fast-paced and dynamic environments.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use a computer. Occasionally, the employee may be required to lift and/or move up to 10 pounds.
Note: Lantern Community Services provides equal employment opportunities to all employees and applicants. Lantern values the diversity of our clients, staff, Board of Directors, and partners, and is committed to building inclusive, vibrant, and equitable communities.