Employee Relations Director

Job Address:

CommuniCare Health Services is currently recruiting an experienced Leader for the position of Corporate Director, People Operations. .

Job duties & responsibilities:

• Provide strategic guidance and counsel to senior leadership and frontline staff on HR matters, including compliance, employee relations, workforce planning, and organizational development.
• Oversee and standardize HR operations and processes across business lines and home office departments, to ensure alignment with organizational goals and legal requirements.
• Act as an internal consultant to leadership on organizational effectiveness, change management, and team dynamics.
• Partner with business units to deliver generalist HR support in areas such as talent management, performance development, employee engagement, and workforce planning.
• Lead and support home office onboarding and engagement initiatives to ensure a positive and consistent employee experience.
• Address and resolve complex employee relations issues, including conducting high-level investigations, reviewing terminations, and managing escalated concerns.
• Review and approve employee actions such as rehires and transfers, ensuring alignment with policy and operational needs.
• Conduct training and coaching for leaders on HR policies, best practices, documentation standards, and employee relations procedures.
• Identify workforce trends and recommend proactive strategies to reduce turnover, mitigate risk, and improve employee satisfaction.
• Drive process improvements and operational efficiencies across core HR systems and workflows.
• Ensure HR programs and practices comply with internal policies and external legal and regulatory requirements.
• Analyze HR data and metrics to support decision-making and promote continuous improvement.
• Collaborate with stakeholders to develop and implement HR strategies that support talent growth, retention, and business success.

Qualifications

Education:

• Bachelor's degree in Human Resources or related field required.
• Professional HR certification (e.g., SHRM-SCP, SPHR) strongly preferred.

Experience:

• 10 years of progressive HR experience, including at least 5 years in a senior-level HR operations or HR generalist leadership role.
• Demonstrated success advising and supporting senior executives and cross-functional leaders in a complex, fast-paced, and change-driven environment.
• Extensive experience handling complex employee relations matters, including investigations, terminations, and policy interpretation.
• Proven ability to develop and implement scalable HR processes and operational improvements across a multi-site or matrixed organization.
• Experience supporting both field-based and corporate teams, ideally in healthcare, long-term care, or another highly regulated industry.
• Experience leveraging Workday a plus.

Knowledge/Skills/Abilities

• Expert-level communication skills, both verbal and written, with the ability to influence, coach, and engage individuals at all organizational levels.
• High emotional intelligence and diplomacy, with a proven ability to navigate complex interpersonal dynamics, personalities, egos, and sensitive situations with professionalism and discretion.
• Strategic thinker with strong analytical and decision-making abilities, grounded in data, compliance, and business needs.
• Strong relationship-building skills and the ability to collaborate across departments and business lines to drive alignment and outcomes.
• Agile and resilient, with the ability to thrive in ambiguity and lead through constant change.
• Proficient in HRIS systems, reporting tools, and data analysis for driving insight and continuous improvement.
• Unwavering commitment to ethical practice, confidentiality, and organizational values.