Employee Relations & Investigations Manager

Employee Relations & Investigations Manager

Department: People & Culture

Reports to: Vice President of Human Resources

Job Summary

The Employee Relations & Investigations Manager is a leadership position responsible for managing and overseeing the employee relations functions within St. Joe Company. This role involves developing and implementing policies and programs to ensure a positive work environment, resolving employee conflicts, and ensuring compliance with labor laws and regulations.  The Employee Relations & Investigations Manager plays a critical role in maintaining and enhancing the employer-employee relationship to foster a productive and engaged workforce.   

Job Responsibilities

• Developing, facilitating, and tracking the effectiveness of our employee relations programs. 
• Marking improvement areas and formulating objectives for our internal communication campaigns
• Supervising & leading our P & C Generalist team and ensuring that all decisions comply with company policies
• Hearing complaints, suggestions, and concerns related to internal relations from across all departments
• Providing guidance and support to different departments and department heads, as well as creating an overarching employee relations management strategy

Policy Development and Implementation:

• Develop and implement employee relations policies, procedures, and programs to ensure a positive work environment.

• Ensure policies are compliant with labor laws and regulations. 
• Manage & maintain all HRIS system transactions accuracy including terminations, transfers and hiring.

Conflict Resolution:

• Manage and resolve employee relations issues and conflicts in a fair and consistent manner.
• Conduct thorough investigations into employee complaints and grievances.
• Produce regular reporting to senior leadership regarding issues & management. 

Employee Engagement:

• Develop and implement employee engagement initiatives to enhance employee satisfaction and retention.
• Conduct employee surveys and analyze feedback to identify areas for improvement.
• Plan, organize, and manage large scale company wide programs and initiatives to include annual party and wellness programming.  

Training and Development:

• Provide training and support to managers and employees on employee relations issues and best practices.
• Develop and deliver training programs on topics such as conflict resolution, communication, and performance management.

Compliance:

• Ensure compliance with labor laws, regulations, and company policies.
• Conduct regular audits and reviews to ensure adherence to legal and regulatory requirements.
• Assist Safety & Risk with Safety Program implementations and requirements & reporting. 
• Maintain HIPAA/patient confidentiality.

Labor Relations:

• Ensure compliance with agreements and labor laws.

Performance Management:

• Support the performance management process, including performance reviews and performance improvement plans.
• Provide coaching and support to managers on handling performance-related issues.

Employee Recognition:

• Develop and implement employee recognition programs to reward and acknowledge employee contributions.
• Promote a culture of recognition and appreciation within the organization.
• Monitor Employee recognition efforts of business units.  

HR Metrics and Reporting:

• Track and analyze key performance indicators (KPIs) related to employee relations.
• Provide regular reports and insights to senior leadership on employee relations metrics and trends.

Diversity and Inclusion:

• Promote diversity and inclusion within the organization.
• Develop and implement initiatives to enhance diversity and inclusion in the workplace.

Knowledge, Skills, and Abilities

• • Strong public speaking, facilitation, and interpersonal communication skills.
  • Exceptional organization, attention to detail, and ability to manage multiple priorities.
  • As this role demands daily communication with various internal stakeholders, it is necessary to possess outstanding written and spoken communication skills, as well as excellent problem-solving abilities. You are also required to have an in-depth understanding of administrative protocols, organizational structure, and hierarchical functions.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Ability to influence, coach, and collaborate across all organizational levels.
  • Innovative, results-driven, and able to work under pressure in a fast-paced environment.
  • Ability to maintain confidentiality and exercise discretion.
  • Highly responsible, reliable, flexible, and service-oriented.

Education and Experience

• 3+ years of experience in talent management, performance management, HR program management, or related enterprise roles.
• Demonstrated ability to operate independently 
• Proven experience leading complex, cross-functional programs involving change management and enterprise partners.
• Experience working with HR technology platforms (e.g., PayCom) and enterprise reporting.
• Broad knowledge of employee relations, complex workplace investigations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA).

Physical Demands

• Ability to lift up to 15 lbs.
• Frequent standing, walking, kneeling, bending, and stooping.
• Frequent keyboarding and occasional driving.

Working Conditions

• • Primarily indoors in an office environment.
  • Regular travel to St. Joe properties for training, audits, coaching, and operational support.

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.  The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.