Position Summary
The Human Resources Assistant supports daily HR operations at Sunstar Paramedics, a public safety and emergency medical services (EMS) organization operating in a 24/7 environment. This role provides administrative and operational support focused on onboarding, recruitment coordination, HRIS and payroll assistance, leave tracking, and employee support. The position works closely with the Human Resources / Payroll Manager and serves as a key resource for employees. Prior EMS experience is helpful but not required; training will be provided.
Key Responsibilities
- Coordinate and support new hire onboarding, including employment paperwork, system access, orientation scheduling, and required documentation.
- Complete I-9 verification and E-Verify processing in compliance with federal requirements.
- Maintain accurate employee records in the HRIS, including new hires, status changes, promotions, and terminations.
- Assist with recruitment activities such as job postings, applicant tracking, interview scheduling, and candidate communication.
- Provide support to employees with questions related to pay, benefits, policies, and HR procedures, escalating issues as appropriate.
- Assist with payroll calculations by ensuring employee data is accurate and up to date.
- Assist with benefits continuation, required documentation, and return-to-work requirements such as medical clearances or physicals.
- Support administration of light duty or transitional work assignments.
- Prepare routine reports and assist with compliance audits and HR initiatives.
- Maintain confidentiality of employee information.
Education and Experience
- High School Diploma or equivalent required; Associate degree preferred.
- 2–3 years of administrative or HR-related experience preferred.
- Experience in healthcare, public safety, or a 24/7 operational environment is a plus, but not required.
Competencies
- Strong attention to detail and organizational skills.
- Ability to handle confidential information with discretion.
- Effective written and verbal communication skills.
- Customer-service mindset.
- Ability to multitask and meet deadlines.
- Willingness to learn EMS-specific HR processes.
Work Environment
- Office-based role with regular computer use.
- Interaction with employees working varied schedules.
- Fast-paced environment supporting 24/7 operations.
Physical Requirements
- Prolonged sitting and computer work.
- Occasional lifting up to 10 pounds.
- Ability to perform essential functions with or without accommodation.