Job Summary

Provides administrative support for a variety of human resources programs, including talent acquisition, benefits, compensation, performance management, employee/labor relations, and leave of absence. Provides assistance to managers and employees in understanding HR programs, policies and procedures. Serves as a point of contact and resource for both internal and external customers; maintains a welcoming, positive environment consistent with SPMC values. 

Job Duties and Responsibilities

• * Represents HR and the organization in a manner consistent with SPMC values. Responds to employees, visitors, calls and electronic inquiries in a friendly and helpful manner. Takes initiative to handle things within scope/ability; appropriately seeks assistance or redirects issues outside of scope/ability. Greets visitors and directs them to meeting areas within the office. Processes mail and routes paper bills to the responsible parties.
• * Performs a wide variety of both routine and complex administrative activities to ensure department functions are carried out in an accurate and timely manner. Maintains all documents, records and files in good order. Assists in the development of effective and efficient tools and procedures. Completes onboarding tasks, including the electronic file creation and building the employee profile in the HRIS. Presents bi-weekly New Employee Orientation and associated scheduling. Acts as final line of quality control for hiring and onboarding prerequisites.  
• * Assists with the administration of HR programs, such as compensation, benefits, performance feedback/evaluation, and leave of absence. Maintains job descriptions; processes wage adjustments; processes new benefit enrollments, changes, and terminations; assists with reconciliation of monthly invoices/enrollments; assists with annual benefits open enrollment activities; provides maintains leave of absence documents and records. Maintains HR policy documents. Develops and maintains the HRIS system; maintains electronic and paper files and records. Acts as HRIS expert with special attention to data, reporting, and employee changes.
• * Supports talent acquisition activities as requested by the HR Director.
• * Supports learning and development activities. Assists in maintenance of the learning management system (LMS) and tracking of staff completion of required training. Communicates with staff and managers about training requirements and deficiencies.
• * Investigates and responds to unemployment claims and employment verification requests.
• * Builds and maintains effective working relationships. Participates as an active member of various committees; leads work groups, projects and committees as assigned by the HR Director.
• * Develops and maintains professional skills and awareness of regulatory requirements Maintains confidentiality at all times related to employee information, compensation, and investigations.
• Performs special projects and other related duties as assigned.

*Essential Job Function

Organizational Responsibilities

In addition to the duties and responsibilities listed above, all employees are expected to support the Summit Pacific Medical Center mission, vision and values; comply with SPMC policies and procedures; and conduct themselves in an ethical, professional, respectful, and collaborative manner at all times.

Preferred Education and Experience

• Associate degree in Human Resources or related field. Experience may substitute for education.
• Two (2) years of related administrative experience. Human Resources experience preferred, health care experience a plus.
• PHR/SPHR or equivalent certification preferred.

Required Licenses, Certifications and/or Registrations

Required Knowledge, Skills, Abilities

• Ability to develop and maintain effective processes and protocols and to maintain accurate documentation and records.
• Proficient in the use of current technology; including Microsoft Office products. Ability to learn and effectively use a variety of computer systems and basic office equipment.
• Professional and effective written and verbal communication skills. Ability to identify and employ communication strategies appropriate to the audience.
• Ability to maintain composure and professionalism in sensitive or stressful situations; ability to maintain strict confidentiality.
• Ability to cultivate effective relationships and work in collaboration with managers and staff. Strong customer service skills; ability to maintain composure and
• Ability to work independently performing a wide variety of assignments that require the use of prioritization, organization, and problem-solving skills. Ability to meet strict deadlines.
• Ability and interest in developing knowledge and expertise in human resources theory and practices, labor and employment laws and regulations.