The Human Resources Coordinator plays a key role in supporting the HR department’s daily operations within a luxury hospitality environment. This position ensures seamless administrative processes, fosters a positive colleague experience, and upholds the hotel’s standards of excellence, confidentiality, and service. The HR Coordinator serves as a primary point of contact for employees and assists with recruitment, onboarding, benefits administration, and compliance.
MAIN DUTIES AND RESPONSIBILITIES:
Recruitment & Onboarding
Coordinate recruitment activities including posting job advertisements, scheduling interviews, and communicating with candidates
Conduct pre-employment screenings and background checks
Prepare offer letters and employment contracts
Facilitate new hire onboarding and orientation programs aligned with El Encanto service standards
Maintain accurate and up-to-date employee records
Employee Relations & Engagement
Serve as a first point of contact for employee inquiries regarding HR policies, benefits, and procedures
Support employee engagement initiatives, recognition programs, and staff events
Assist in maintaining a positive and inclusive workplace culture
Payroll & Benefits Administration
Support payroll processing by ensuring accurate collection of timekeeping and employment data
Distributing manual checks
Assist employees with benefits enrollment and changes
Maintain benefits records
Compliance & Administration
Ensure compliance with local, state, and federal labor laws
Maintain confidentiality of sensitive employee information
Track mandatory training and certifications
Assist with audits and HR reporting
Training & Development Support
Coordinate training sessions and maintain training records
Support performance review processes
Reminds hotels leaders when reviews/certifications are due
Qualifications
1–3 years of HR or administrative experience, preferably within hospitality or luxury service environment
Knowledge of labor laws and HR best practices
Strong organizational and time-management skills
Exceptional communication and interpersonal skills
High level of discretion and confidentiality
Proficiency in HRIS systems and Microsoft Office Suite
Core Competencies
Commitment to luxury service excellence
Professionalism and discretion
Attention to detail
Cultural sensitivity and inclusivity
Ability to multitask in a fast-paced environment
Team-oriented mindset
Work Environment
On-site role within a luxury hotel setting
May require occasional evening or weekend availability to support hotel operations
Interaction with employees across all departments
It is vital that company information remains confidential and must not be disclosed to anyone outside the company, customers and employees, unless otherwise stated. Please refer to the Company’s Employee Handbook and to your contract of employment for full details.
This job description is intended to illustrate the main duties and responsibilities of the job. It is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
Compensation range: $25 to $28