HR Coordinator - HR On-Point / Office Administrator

CARS. CATS. COMMUNITY

Turbo Tim’s mission is to offer exceptional service in order to help our customers feel safe on the road and comfortable in our shop. We strive to fulfill this mission, daily, through compassionate listening, attention to detail, and excellent communication for both our customers and internally among team members. And we gotta have fun!

HR Coordinator

HR On-Point / Office Administrator

(part-time hybrid, average 25–30 hours per week • Twin Cities, MN • on-site across multiple locations)

We are seeking a people-centered HR Coordinator to serve as a trusted, consistent presence for our rapidly growing ~60-person team across four Twin Cities locations — someone who listens well, builds genuine relationships, and keeps the administrative side of HR running cleanly.

This is a relationship-first, specialist role. We need someone with real HR depth, adaptable communication, and a natural ability to connect with a diverse workforce. Not a generalist.

Our five core values — Community, Care, Trust, Innovation, and Fun — shape how we hire, how we operate, and how we treat each other every day.

Key Responsibilities

HR On-Point — Employee Relations & Support

● Serve as the trusted point of contact for employee questions, concerns, and interpersonal situations

● Listen actively; guide employees to appropriate internal and external resources

● Support employees through workplace challenges with empathy, consistency, and confidentiality

● Facilitate informal conflict navigation; escalate formal matters to the CEO/COO and HR Compliance vendor

● Champion belonging, psychological safety, and inclusion across a diverse workforce

● Support new hire onboarding from a culture and people-connection standpoint

● Adapt communication style to meet employees where they are — written, verbal, and interpersonal

Office Administration

● Manage day-to-day administrative operations across Turbo Tim’s back office

● Coordinate scheduling, correspondence, and logistics for leadership and cross-location needs

● Maintain employee files, HR documentation, and records in BambooHR

● Support onboarding paperwork, I-9 verification, and employment documentation

● Receive, prioritize, and delegate facility work order requests across locations

● Assist with company-wide communications, meeting preparation, and special projects

● Process and route HR Compliance vendor deliverables (policies, updates, training materials)

Policy & Compliance Partnership

● Serve as the internal point of contact for HR policy questions; direct to HR Compliance vendor when appropriate

● Support rollout of updated policies in plain, accessible language

● Maintain handbook acknowledgment records; flag compliance gaps to the COO and HR Compliance vendor

Qualifications

Required:

● 3–6+ years of dedicated HR experience — employee relations, HR coordination, or people operations

● Demonstrated experience supporting a diverse workforce with adaptable, inclusive communication

● Proven ability to build trust and maintain confidentiality at all levels

● Strong active listening skills and emotional intelligence — this is a relationship-first role

● Experience with HR documentation, employee records management, and onboarding

● Proficiency with an HRIS platform (BambooHR a strong plus)

● Comfortable in a fast-paced, multi-location small business environment

● Ability to work on-site across Twin Cities locations as needed

● Must be legally authorized to work in the United States. Turbo Tim’s does not sponsor employment visas.

Bonus experience:

● Automotive, trades, or service industry environment

● Entrepreneurial Operating System (EOS)

● HR Compliance vendor coordination or policy implementation

● Facilities service management

● Supporting a CEO/COO leadership team

What We’re Looking For

You are warm, grounded, and genuinely curious about people. You adjust your communication style naturally without losing your authenticity, hold confidences carefully, and know when to listen versus when to act. Organized enough to keep the administrative side running, present enough to notice when someone needs support.