HR Generalist (2637)

Job Summary

Under the general supervision of the Chief Human Resources Officer, the HR Generalist performs a variety of professional human resources duties. This role supports and administers human resource programs and processes and may carry out responsibilities in one or more of the following functional areas: employee relations, recruitment and employment, training, benefits administration, leave administration, and compliance.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Administers and supports various human resource plans, procedures, and programs for all employees.
2. Partners with employees and management to communicate and interpret human resource policies, procedures, laws, standards, and government regulations.
3. Assists with the development and implementation of department goals, objectives, and systems.
4. Supports recruitment efforts for exempt and nonexempt personnel, students, and temporary employees.
5. Reviews employment applications and resumes to evaluate qualifications relative to job requirements.
6. Conducts employee outprocessing, including exit interviews, and assists with employee outplacement processes as needed.
7. Assists in evaluating HR programs, reports, and outcomes in relation to established goals and recommends process improvements to enhance efficiency and service quality.
8. Maintains accurate employee records in the human resource information system (HRIS) and prepares reports as requested.
9. Ensures compliance with applicable federal and state employment laws and regulations.
10. Reviews, processes, and resolves personnel and/or position-related transactions.
11. Assists with employee benefits administration through coordination with a Professional Employer Organization (PEO) or direct employee support.
12. Responds to unemployment claims and requests for employment verification.
13. Coordinates workers’ compensation claims and supports annual OSHA 300 reporting.
14. Administers leave programs including FMLA, military leave, and paid parental leave.
15. Responds to employee and external inquiries regarding HR programs, policies, and routine personnel issues.
16. Performs general clerical and administrative HR duties, such as answering phones, maintaining files, preparing reports, and limited data entry.
17. Maintains working knowledge of current trends, laws, and best practices in human resources through professional development and training opportunities.
18. Maintains a consistent, high-quality, customer-focused approach when providing services to employees, applicants, and external stakeholders.
19. Contributes to a positive and collaborative work environment through professionalism, teamwork, and effective communication.
20. Performs work in accordance with all organizational rules, regulations, policies, and guidelines.
21. Adheres to Gateway’s Standards of Conduct 3.13 and Employee Ethics 3.23.

Required Knowledge & Skills

• Knowledge of agency rules, policies, procedures, and organizational practices.
• Knowledge of state and federal employment laws and regulations.
• Knowledge of employee benefits and leave administration.
• Knowledge of confidentiality and retention requirements.
• Knowledge of general office and administrative procedures.
• Working knowledge of recruitment and applicant screening processes.
• Knowledge of performance management processes.
• Strong customer service orientation and interpersonal skills.
• Ability to organize and prioritize work effectively.
• Ability to use MS Office applications and human resource information systems.
• Ability to communicate clearly and professionally, both orally and in writing.
• Ability to maintain accurate records and filing systems.
• Ability to follow established rules, regulations, and guidelines with accuracy and consistency.

Competencies

1. Human Resource Capacity
2. Problem Solving/Analysis
3. Communication Proficiency
4. Ethical Conduct
5. Time Management
6. Customer/Client Focus
7. Personal Effectiveness/Credibility

Required Education & Experience

Bachelor’s degree in human resource management, business administration, or a related field from an accredited college or university, or an equivalent combination of education and relevant human resources experience.

Work Environment

This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Occasional minor travel may be required.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job. The role is primarily sedentary; however, occasional filing and office tasks may require lifting files, opening cabinets, bending, or standing as necessary.

Other Duties

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required of the employee. Duties and responsibilities may change at any time with or without notice.