HR Generalist

Job Summary:

The HR Generalist reports to the HR Director and will manage the day-to-day operations of the Human Resource department for our nationwide janitorial operations. This role focuses on executing the full employee lifecycle—recruitment, onboarding, payroll coordination, and employee relations—across multiple regions, ensuring we maintain a high-quality workforce of 300+ staff to meet client service standards. This is a hybrid position, offering a balance of remote work and in-office presence at our Marietta headquarters.

Duties/Responsibilities:

• Collaborates with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.
• Serves as the primary point of contact for employees; investigates grievances, assists with disciplinary actions, and maintains healthy relationships with union representatives where applicable; referring complex and/or sensitive matters to the appropriate team member.
• Prepare, verify, and process bi-weekly payroll for all employees.
• Assists with the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale
• Assists with administering health benefits, COBRA, and FMLA/Leave of Absence requests; assists employees with enrollment and claims processing.
• Assists the Recruiter with full-cycle staffing activities, including posting job openings, screening resumes, and coordinating interview schedules for nationwide field positions.
• Administer, maintain benefits programs. Schedule and attend meetings with vendors to remain updated on plan changes. 
• Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
• Collaborates with the Operations Managers to ensure accurate reporting of hours for field employees including overtime, shift differentials, and garnishments.
• Documents and manages workers' compensation claims; partners with Operations to promote OSHA compliance and safety training to reduce on-the-job injuries.
• Facilitates orientation and basic skills training for new hires  both virtually and in person to ensure consistent service quality across all locations.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other duties as required.

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to adapt to the needs of the organization and employees.
• Experience using Applicant Tracking Systems (ATS) to manage candidate pipelines and assist with high-volume recruitment.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with MacOS, Microsoft Office Suite and digital communication tools (i.e., Zoom, Teams, Trello, Slack)
• Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree preferred.
• At least three (3) years of hr experience: prior experience in the janitorial, hospitality or facility services industry is highly preferred. 
• PHR or SHRM-CP certification is a plus.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times. 
• Occasional travel to regional sites may be required (approximately 15-25%)