Develops and maintains working knowledge of all PHRS components.� Performs client visits to introduce new products, services, and technologies to clients.� � Promotes PHRS products and services to fulfill ongoing client requests.� � Follows through on requests from clients, corporate, and PHRS Area Manager.� Gathers and maintains client service data in the PHRS database.� � Acts as liaison with branch, region, and Corporate offices to facilitate resolution of client issues regarding benefits, payroll, human resources, and safety.� � Recommends, coordinates, and delivers training seminars for clients and their employees.� � Builds strong client relationships and provides quality service in an effort to retain client base.� Informs and educates clients about Human Resources policies, procedures, performance management, recruitment, and employee relations issues.� � Delivers presentations that meet high quality standards.� � Works with PHRS HR Consultant to develop appropriate strategies for clients regarding employee relations, disciplinary action, operations, and performance issues.� � Assists clients with resolution of employee issues pertaining to leaves of absence, workers' compensation, and disability accommodations.� Maintains knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to clients to maintain compliance.� � Facilitates Annual Enrollment meetings for ASO clients.� � Conducts orientations and Annual Enrollment meetings for PEO clients.� Understands details of benefit and insurance plans related to the PEO co-employer relationship.� Advises the client on issues regarding Section 125, healthcare, and retirement plans with assistance from other areas within the HRS division.� Partners with Sales and Operations to ensure client satisfaction.� � Conducts initial Service Assessment to determine client needs.
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