SUMMARY:
Our associates deliver a higher standard of business services to support medical care and behavioral health care. We maintain professionalism, integrity, and commitment as we solve problems and make lives easier.
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Act as primary liaison to answer frequently asked HR-related questions from associates relative to standard policies, benefits, hiring processes, etc. and escalates the more complex questions to appropriate next level of support.
- Manage workflow mailboxes, handle associate requests, and respond to general internal and external requests for information and materials to ensure smooth communication and timely resolution to inquiries.
- Maintain accurate and up-to-date human resource files, records, and documentation to support our associates while ensuring integrity and confidentiality at all times.
- Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately as well as make corrections when appropriate.
- Produce benchmarking data, scorecards, charts, and other program reporting to include audits and recommendations for improvements.
- Prepares and maintains the continuity of job descriptions which can include making updates when appropriate.
- Maintain an accurate and up-to-date strategic planning manual with continuity BUS plan and goals for your position.
- Ability to work cross-functionally with other departments to ensure that company goals are met.
- Serve as a subject matter expert regarding strategic planning manual.
- Oversee, verify, and process professionalism development requests.
- Cross train and serve as BUS plan for other similar roles within the HR Department.
- Serve as a backup for BDCS/HR Assistant when appropriate.
- Perform all other duties as assigned.
TRAINING EXPECTATIONS:
Associates in this role are expected, as a condition of employment, to complete all training assigned within a reasonable time period, generally within less than 15 days.
EMOTIONAL INTELLIGENCE (emotional quotient; EQ):
To be successful in the organization, associates should have a high EQ. This is necessary to communicate productively, to build and maintain relationships, to recognize and reduce stress, to defuse conflict situations and to increase job satisfaction. Our associates in this role should:
- Demonstrate commitment and dedication to providing associate support and guidance to solve problems and make lives easier.
- Have strong organizational skills that reflect the ability to seamlessly perform and prioritize multiple tasks with excellent attention to detail.
- Ability to handle confidential information with discretion and reflect the importance of privacy and confidentiality concerning employee’s personal information.
- Excellent interpersonal skills with the ability to always manage sensitive and confidential situations with tact, professionalism, and diplomacy.
- Communicate, relate and manage professional relationships tactfully and respectfully at all levels of the origination.
SUPERVISORY RESPONSIBILTY:
This is not a supervisory position. This position does not have the authority to hire, fire, discipline, discharge, assign overtime, and/or direct and assign work, or the ability to effectively recommend any of these actions. This role also serves as a coach and mentor for other employees.
WORK ENVIRONMENT:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is NOT a hybrid, telecommute or remote role. This role is 100% in-office.
PHYSICAL DEMANDS:
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary.
POSITION TYPE/EXPECTED HOURS OF WORK:
This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.
TRAVEL:
This position rarely requires travel.